TITLE:
Impact of AI Integration into Institutional Culture: Evidence from Uganda’s Public and Private Sectors
AUTHORS:
Moses Kizito, Olivia Najjemba, Livingstone Kaggwa, Mckenzie Deborah, Livingstone Ndigezza
KEYWORDS:
Artificial Intelligence (AI), Operational Culture, Uganda, Efficiency, Change Management
JOURNAL NAME:
Journal of Computer and Communications,
Vol.13 No.7,
July
25,
2025
ABSTRACT: The rapid integration of Artificial Intelligence (AI) into organizational frameworks is transforming the operational cultures of institutions worldwide. This study investigates the effect of AI adoption on the operational culture of selected private and public institutions in Uganda. Utilizing a mixed-methods research design, data was collected from 89 respondents through online surveys and structured questionnaires, analyzed using statistical techniques and thematic analysis. Findings revealed that a majority of respondents possess an intermediate level of familiarity with AI technologies, indicating a transitional phase towards comprehensive AI integration. AI adoption has been predominantly associated with enhanced operational efficiency, increased productivity, improved decision-making, faster service delivery, and better data management within these institutions. However, a subset of institutions reported negligible improvements, highlighting challenges such as inadequate training, technical issues, and resistance to change. The study underscores the necessity for tailored implementation strategies that address these challenges through targeted training programs, investment in robust technical infrastructure, and effective change management initiatives. By addressing these factors, Ugandan institutions can foster an adaptive and efficient operational culture, thereby maximizing the benefits of AI adoption and paving the way for sustainable innovation. This research provides valuable insights for policymakers, administrators, and stakeholders aiming to optimize AI integration within diverse organizational contexts in Uganda.