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has been cited by the following article:

• TITLE: A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors

  AUTHORS: Sinan Kufeoglu, Matti Lehtonen

  KEYWORDS: Customer Interruption Cost (CIC); Power Interruption; Customer Survey; Industry Sector

  JOURNAL NAME: Engineering, Vol.5 No.10A, October 24, 2013

  ABSTRACT: The power system infrastructure, operations and market have gone through radical changes for the last couple of decades. The society has become more dependent to the continuous electric power supply and hence the concept of electric power reliability has become more significant. At this point, understanding the economic outcomes of power outages is vital and imperative for both utilities and the customers. There are certain methodologies to understand the costs of power interruptions. This paper suggests a novel hybrid method that comprises of customer surveys and direct analytical methods to reach customer specific, objective and reliable results for the industry sector customers. The paper also brings a statistical approach to censor the zero and extreme responses given via the surveys.