Article citationsMore>>
M. J. Bitner, M. L. Meuter and R. I. Rounctree, “Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounter,” Journal of Marketing, Vol. 64, No. 3, 2000, pp. 50-64.
doi:10.1509/jmkg.64.3.50.18024
has been cited by the following article:
Related Articles:
-
Casimir Komenan
-
George S. Levy
-
Noa Willys
-
Kamal Abubakar Abraham Sleiman, Xiangyu Cai, Juanli Lan, Hongzhen Lei, Ru Liu
-
Charles Adusei, Isaac Tweneboah-Koduah