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B. D. Choi, B. Kim and S. H. Choi, “An M/G/1 Queue with Multiple Types of Feedback, Gated Vacations and FCFS Policy,” Computers and Operations Research, Vol. 30, No. 9, 2003, pp. 1289-1309. doi:10.1016/S0305-0548(02)00071-0

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