Zhang, Q., Xiong, W. and Feng, X. (2010) Exploring the Mechanism of How Quality Management Practices Impact on Firm Performance: A Theoretical Framework. 2nd International Conference on e-Business and Information System Security (EBISS), Wuhan, 22-23 May 2010, 1-5.
http://dx.doi.org/10.1109/ebiss.2010.5473605

has been cited by the following article:

• TITLE: Mapping the Relationship among Quality Management Practices, Organizational Learning, Organizational Culture, and Organizational Performance in Higher Education: A Proposed Framework

  AUTHORS: Ahmed Hani Mohammed, Che Azlan Bin Taib, Santhirasegaran a/l S.R. Nadarajan

  KEYWORDS: Organizational Performance, Quality Management Practices, Organizational Learning, Organizational Culture, Higher Education Institutes

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.6 No.4, April 6, 2016

  ABSTRACT: The challenges in higher education and global competition encouraged performance excellence and the pursuit towards providing educational services characterized by high quality. To ensure performance excellence, quality management practices are considered as one of the variables that affect the organizational performance. On the other hand, organizational learning is a method that facilitates the process of improving the organizational performance. The results of organizational performance vary according to environmental conditions, especially an organizational culture that is one of the important indicators that are characterized by organizations. This encourages choosing the organizational culture as a moderating variable. However, this paper highlights organizational performance through a proposed conceptual framework to be considered in higher education institutes.