TITLE:
E-Government Analysis: Sultanate of Oman Case
AUTHORS:
Muatasim Al Salmi, Norlena Hasnan
KEYWORDS:
E-Government, ICT, IT, G2C, G2G, G2B, G2E, E-Oman, SPSS, IEV
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.4 No.3,
March
1,
2016
ABSTRACT:
In the current century, e-government
transformation is considered as one of the biggest challenges among and within
the IT-related sector from the scale and complexity perspective. Having the
main objective as of adapting an existing e-government system and methodology
in order to obtain new computing requirements based on the concept of citizens’
new service. Thus, increase the features of service level, quality and
maintaining a high policies and rules consistency. Moreover, mission
criticality and time of services, information sharing and interoperability,
efficiency and productivity along with the reduction of operation expenses are
all considered as priorities in this transformation project (Raymond, 2007) [1].
Such a transformation is considered crucial for the service concept as it is
changing rapidly; the roadmap coherence in e-government transformation is
critical (Raymond, 2007) [1]. However, there is a big aspect regarding the
e-Government progress by citizens due to many aspects like:
Citizens-Centricity, Facilitating Condition, Effort expectancy and Performance
Expectancy. Hence, there is a need to further study in order to be able to
obtain better understanding of the complete picture and to have a balanced view
and concepts all under one e-Government umbrella. This paper will review and
analyze through a quantitative approach in Sultanate of Oman case study. This
study targeted citizens in the country to check their intention to use
e-Government in Oman (e-Oman). After reviewing and discussing questionnaire
outputs using SPSS program, the writer listed some recommendations and conclusion
of the study and the nature of them they will be categorized upon to their
point of view.