Dawar, N. and Pillutla, M.M. (2000) Impact of Product-Harm Crisis on Brand Equity: The Moderating Role of Consumer Expectations. Journal of Marketing Research, 37, 215-226.
http://dx.doi.org/10.1509/jmkr.37.2.215.18729

has been cited by the following article:

• TITLE: The Correlation of Brand Equity and Crisis: A Review and Directions for Future Research

  AUTHORS: Liuying He, Yaxuan Ran

  KEYWORDS: Crisis, Brand Equity, Two-Way Effect, Response to the Crisis

  JOURNAL NAME: Modern Economy, Vol.6 No.3, March 18, 2015

  ABSTRACT: The relations between brand equity and crisis draw the attentions of theorists and practitioners. Previous researches were unidirectional, which suggested that brand equity has an impact on crisis, or crisis influence brand equity. However, the two-way effects between crisis and brand equity are still unknown. The purpose of this paper is to review the findings like the factors that crisis affect brand equity, as well as the process of how brand equity adjusts severity or evaluation of crisis. The researches on the bidirectional mechanism behind the relationship of brand equity and crisis are insufficient, which will be the important directions in the future.