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has been cited by the following article:

• TITLE: Turnover Determinants of New Employees in International Hotels

  AUTHORS: Huang-Wei Su, Li-Tze Lee, Chiang Ku Fan

  KEYWORDS: Modified Delphi Method, Analytic Hierarchy Process, Turnover Determinant, International Hotel

  JOURNAL NAME: Journal of Service Science and Management, Vol.4 No.2, June 16, 2011

  ABSTRACT: The high turnover rates of new employees in the first career year usually forces hotel human resource managers to face difficult dilemmas. This work presents a modified Delphi method and an analytic hierarchy process (AHP) method to objectively select international hotels based on the results of interviews with experts in the field. Analysis results indi-cate that the experts select the international hotels with the potential highest turnover risk based on the following rank: internal contentment, external contentment, and organization proffer. Moreover, sensitivity analysis surveys weight of the degree of influence with an alternative hierarchy.