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M. Joseph, Y. Sekhon, G. Stone and J. Tinson, “An Exploratory Study on the Use of Banking Technology in the UK. A Ranking of Importance of Selected Technology on Consumer Perception of Service Delivery Performance,” International Journal of Bank Marketing, Vol. 23, No. 5, 2005, pp. 397-413.
http://dx.doi.org/10.1108/02652320510612474

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