TITLE:
Study on the Spillover Effects of Overseas Brand Crises
AUTHORS:
Qing Li, Zheng Jiang
KEYWORDS:
Overseas Brand Crises, Spillover Effects, Domestic Brands, National Identity, Construal Level
JOURNAL NAME:
Journal of Service Science and Management,
Vol.10 No.4,
August
16,
2017
ABSTRACT: Innocent domestic brands are always infected by some overseas brand crises. In this article, we examined the factors that can inhibit the spillover effects of overseas brand crises. The results revealed that high level of mental construal and national identity can help domestic brands defend the negative spillover effects of overseas brand crises. For consumers with low level of national identity, they evaluate domestic brands more favorably when they are at the high level of construal than assigned at the low level of construal.