TITLE:
An International Survey of the Wellbeing of Employees in the Business Process Outsourcing Industry
AUTHORS:
Andrew Smith, Hugo Smith
KEYWORDS:
Business Process Outsourcing, Wellbeing, Stress, Fatigue
JOURNAL NAME:
Psychology,
Vol.8 No.1,
January
20,
2017
ABSTRACT: The project described in this article was part of a larger program on wellbeing at work and involved an international survey of staff in the business process outsourcing industry. The survey used the Smith Wellbeing Questionnaire (SWELL) and the results showed that this measured both positive and negative aspects of wellbeing. The sample reported high levels of stress which was predicted by job demands and lack of control and support. High levels of control/support were associated with greater job satisfaction.