Min, H., Min, H. and Chung, K. (2002) Dynamic Benchmarking of Hotel Service Quality. Journal of Service Marketing, 16, 302-321. - References

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Min, H., Min, H. and Chung, K. (2002) Dynamic Benchmarking of Hotel Service Quality. Journal of Service Marketing, 16, 302-321.
http://dx.doi.org/10.1108/08876040210433211

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