Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan


Adoption of E-Commerce and Electronic Supply Chain Management (E-SCM) by small and medium enterprises (SMEs) has developed a tremendous performance in business process. SMEs in Pakistan are trying to enhance their competences by adopting a new technology to enter into the global market. The survey was aimed to investigate the current status and future direction of the adoption and benefits of E-Commerce and E-SCM by small and medium enterprises in Pakistan. A mailed questionnaire survey was conducted to collect data from 210 SMEs as samples located in Karachi, Gujranwala and Faisalabad, Pakistan. The results suggest that E-Commerce and E-SCM adoption has a significant, positive influence on SMEs, who have significantly higher average sales growth rate, on-time order management and delivery process than non-adopters. The findings of this study can be useful for SMEs in general as a means of understanding how E-Commerce and E-SCM adoption positively affects the firm’s performance.

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Khan, S. , Liang, Y. and Shahzad, S. (2014) Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan. American Journal of Industrial and Business Management, 4, 433-441. doi: 10.4236/ajibm.2014.49051.

Conflicts of Interest

The authors declare no conflicts of interest.


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