Investigation and Analysis of Satisfaction of Rail Transit Transfer Station Facilities in Changchun

Chuansheng Zhou; Lijie Xie; Zhen Lian; Meng Du; Xiaoyang Li; Pinchao Meng; Sanzhi Shi

doi:10.4236/am.2015.614203

Home > Journals > Physics & Mathematics > AM

Applied Mathematics > Vol.6 No.14, December 2015

Investigation and Analysis of Satisfaction of Rail Transit Transfer Station Facilities in Changchun ()

Chuansheng Zhou, Lijie Xie, Zhen Lian, Meng Du, Xiaoyang Li, Pinchao Meng, Sanzhi Shi

Science School, Changchun University of Science and Technology, Changchun, China.

DOI: 10.4236/am.2015.614203 PDF HTML XML 3,047 Downloads 3,505 Views

Abstract

The comfort satisfaction of basic facilities of the rail transit transfer station will influence pedestrian choice of vehicle. Aiming at the problem of traffic jams in Changchun in China, we designed a satisfaction questionnaire to investigate the factors which might affect the pedestrian satisfaction in rail transit transfer station in Changchun. By using the statistical methods, including correlation analysis, factor analysis and comparative analysis of satisfaction and importance, we analyzed the survey data, and get the results of analysis. Some suggestions for rail transit transfer station based on the results are given.

Keywords

Rail Transit Transfer Station, Satisfaction, Questionnaire, Factorial Analysis, Correlation Analysis, Comparative Analysis

Share and Cite:

Zhou, C. , Xie, L. , Lian, Z. , Du, M. , Li, X. , Meng, P. and Shi, S. (2015) Investigation and Analysis of Satisfaction of Rail Transit Transfer Station Facilities in Changchun. Applied Mathematics, 6, 2311-2318. doi: 10.4236/am.2015.614203.

Conflicts of Interest

The authors declare no conflicts of interest.

References

[1]	Fornell, C., Johnson, M.D., Snderson, E.W., Cha, J. and Bryant, B.E. (1996) The American Customer Satisfaction Index; Nature, Purpose and Findings. Journal of Marketing, 60, 7-18. http://dx.doi.org/10.2307/1251898
[2]	Giese, J.L. and Cote, J.A. (2000) Defining Consumer Satisfaction. Academy of Marketing Science Review, 1, 1-27.
[3]	Smith, A.K., Bolton, R.N. and Wagner, J. (1999) A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery. Journal of Marketing Research, 36, 356-372. http://dx.doi.org/10.2307/3152082
[4]	Morgan, N.J., et al. (1996) The Role of Product/Service Experience in the Satisfaction Formation Process: A Test of Moderation. Journal of Consumer Satisfaction, 9, 391-405.
[5]	Kretz, T. (2007) Pedestrian Traffic: Simulation and Experiments. Ph.D. Thesis, Faculty of Physics, University of Duisburg, Essen.
[6]	Dannmen, W. (2004) Modelling Passenger Flows in Public Transport Facilities. Delft University of Technology, Delft.
[7]	Kenneth, W. (2004) Building Type Basics for Transit Facilities. John Wiley & Sons, Hoboken.
[8]	Xu, Y.J. (2009) The Methods of Social Investigation and Research of. Online Document. http://www/comp.nus.edu.sg
[9]	Zhou, C.S., et al. (2015) Investigation and Analysis of Satisfaction of City Rail Transfer Station Facilities in Changchun. Journal of Changchun University of Science and Technology, 2, 158-162.