Conceptualization of Online Experience

Sophea Chea¹, Margaret M. Luo²

¹Business and Information Management, Delaware Valley University, Doylestown, USA.
²Department of Information Management & Institute of Healthcare Information Management, National Chung Cheng University, Chiayi County, Taiwan.

DOI: 10.4236/jss.2015.37044                

Abstract

This paper proposes a paradigm shift from online service to online experience for online service management and practices. Online experience is conceptualized. The paper further discusses the opportunities and constraints of delivering online experience.

Keywords

Online Service, Online Experience, e-Xperience, Experiential Design, Service Science

Conflicts of Interest

The authors declare no conflicts of interest.

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