Conceptualization of Online Experience

Sophea Chea; Margaret M. Luo

doi:10.4236/jss.2015.37044

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Open Journal of Social Sciences > Vol.3 No.7, July 2015

Conceptualization of Online Experience ()

¹Business and Information Management, Delaware Valley University, Doylestown, USA.
²Department of Information Management & Institute of Healthcare Information Management, National Chung Cheng University, Chiayi County, Taiwan.

DOI: 10.4236/jss.2015.37044 PDF HTML XML 3,758 Downloads 4,286 Views

Abstract

This paper proposes a paradigm shift from online service to online experience for online service management and practices. Online experience is conceptualized. The paper further discusses the opportunities and constraints of delivering online experience.

Keywords

Online Service, Online Experience, e-Xperience, Experiential Design, Service Science

Share and Cite:

Chea, S. and Luo, M. (2015) Conceptualization of Online Experience. Open Journal of Social Sciences, 3, 307-312. doi: 10.4236/jss.2015.37044.

Conflicts of Interest

The authors declare no conflicts of interest.

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