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Churn Forecast Based on Two-step Classification in Security Industry

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DOI: 10.4236/iim.2011.34019    4,830 Downloads   8,170 Views   Citations


Customer is a determinant factor that decides whether a security company will be alive. As a result, the competition for customers is more and more intense between security companies. In order to avoid profit decrease caused by churn, security companies must find those customers who have the loss risk and make measures to maintain loyal customers. Now it is the question that how to find and analyze those customers. In this paper, a two-step classification method about churn Analysis is proposed and the problem of churn in security is analyzed.

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The authors declare no conflicts of interest.

Cite this paper

Y. Li, Z. Deng, Q. Qian and R. Xu, "Churn Forecast Based on Two-step Classification in Security Industry," Intelligent Information Management, Vol. 3 No. 4, 2011, pp. 160-165. doi: 10.4236/iim.2011.34019.


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