[1]
|
Costa Neto, E. M. (2004). Insects That “Offend”: Artropodoses Vision of the Residents of the Serra da Jibóia, Bahia, Brazil. Sitientibus Série Ciências Biológicas, 4, 59-68.
|
[2]
|
Costa Neto, E. M., & Carvalho, P. D. (2000). Perception of Insects by Graduates of the State University of Feira de Santana, Bahia, Brazil. Acta Scientiarum, Maringá, 22, 423-428.
|
[3]
|
Freire, P. (2002). Pedagogy of Autonomy. Knowledge Required for Educational Practice (25th ed.). Sao Paulo, SP: Paz e Terra.
|
[4]
|
Grigoroudis, E., & Siskos, Y. (2002). Preference Dissagregation for Measuring and Analyzing Customer Satisfaction: The MUSA Method. European Journal of Operational Research, 143, 148-170. http://dx.doi.org/10.1016/S0377-2217(01)00332-0
|
[5]
|
Grigoroudis, E., & Siskos, Y. (2009). Customer Satisfaction Evaluation. Oklahoma: Springer.
|
[6]
|
Ham, L., & Hayduk, S. (2003). Gaining Competitive Advantage in Higher Education: Analyzing the Gap between Expectations and Perceptions of Service Quality. International Journal of Value-Based Management, 16, 223-242. http://dx.doi.org/10.1023/A:1025882025665
|
[7]
|
Harvey, L., & Green, D. (1993). Defining Quality. Assessment and Evaluation in Higher Education, 18, 9-34. http://dx.doi.org/10.1080/0260293930180102
|
[8]
|
Harvey, L., & Knight, P. T. (1996). Transforming Higher Education. Buchingham: Society for Research into Higher Education, Open University Press.
|
[9]
|
Harvey, L., & Williams, J. (2010). Fifteen Years of Quality in Higher Education. Quality in Higher Education, 16, 3-36. http://dx.doi.org/10.1080/13538321003679457
|
[10]
|
Hendry, G. D., & Dean, S. J. (2002). Accountability, Evaluation of Teaching and Expertise in Higher Education. International Journal for Academic Development, 7, 75-82. http://dx.doi.org/10.1080/13601440210156493
|
[11]
|
Hutyra, M. (2005). Quality Management System as the Part of University Management. Paper Presented at Integrating for Excellence, Sheffield, 15-17 June.
|
[12]
|
Kim, J. W., & Richarme, M. (2009). Applying the Service-Profit Chain to Internet Service Businesses. Journal of Service Science and Management, 2, 96-106. http://dx.doi.org/10.4236/jssm.2009.22013
|
[13]
|
Koilias, C., Kostoglou, V., Garmpis, A., & Van der Heijden, B. (2011). The Incorporation of Graduates from Higher Technological Education into the Labour Market. Journal of Service Science and Management, 4, 86-96. http://dx.doi.org/10.4236/jssm.2011.41012
|
[14]
|
Lee, J. W., & Tai, S. W. (2008). Critical Factors Affecting Customer Satisfaction and Higher Education in Kazakhstan. International Journal of Management in Education, 2, 46-59. http://dx.doi.org/10.1504/IJMIE.2008.016230
|
[15]
|
Lagrosen, S., Seyyed-Hashemi, R., & Leitner, M. (2004). Examination of the Dimensions of Quality in Higher Education. Quality Assurance in Education, 12, 61-69. http://dx.doi.org/10.1108/09684880410536431
|
[16]
|
Martensen, A., Gronholdt, L., Eskildsen, J. K., & Kristensen, K. (2000). Measuring Student Oriented Quality in Higher Education: Application of the ECSI Methodology. Sinergie-Rapporti di Ricerca, 18, 371-383.
|
[17]
|
Shemwell, D. J., Yavas, U., & Bilgin, Z. (1998). Customer-Service Provider Relationships: An Empirical Test of a Model of Service Quality, Satisfaction and Relationship Oriented Outcome. International Journal of Service Industry Management, 9, 155-168. http://dx.doi.org/10.1108/09564239810210505
|
[18]
|
Schertzer, C. B., & Schertzer, S. M. B. (2004). Student Satisfaction and Retention: A Conceptual Model. Journal of Marketing in Higher Education, 14, 79-91. http://dx.doi.org/10.1300/J050v14n01_05
|
[19]
|
Shrikanthan, G., & Dalrymple, J. F. (2003). Developing a Holistic Model for Quality in Higher Education. Quality in Higher Education, 8, 215-224. http://dx.doi.org/10.1080/1353832022000031656
|
[20]
|
Shure, C. J. M., Jansen, E. P. W., & Harskamp, E. G. (2007). Impact of Degree Program Satisfaction on the Persistence of College Students. Higher Education, 54, 207-226. http://dx.doi.org/10.1007/s10734-005-2376-5
|
[21]
|
Sureshchandar, G. S., Rajendran, C., & Anantharaman, R. N. (2002). The Relationship between Service Quality and Customer Satisfaction—A Factor Specific Approach. Journal of Services Marketing, 16, 363-379. http://dx.doi.org/10.1108/08876040210433248
|
[22]
|
Van Kemenade, E., Pupius, M., & Hardjono, J. W. (2008). More Value to Defining Quality. Quality in Higher Education, 14, 175-185. http://dx.doi.org/10.1080/13538320802278461
|
[23]
|
Westerheijden, D. F., Hulpiau, V., & Waeytens, K. (2007). From Design and Implementation to Impact of Quality Assurance: An Overview of Some Studies into What Impacts Improvement. Tertiary Education and Management, 13, 295-312. http://dx.doi.org/10.1080/13583880701535430
|