The patients’ opinion on the use of information technologies at the Seskine Outpatient Clinic and “Centro poliklinika” Outpatient Clinic of the city of Vilnius according to the age of patients

Jonas Kairys, Rimantas Stukas, Rasa Stundžienė, Kęstutis Štaras, Pranas Šerpytis, Rolandas Čepulis

“Centro poliklinika” Outpatient Clinic, Vilnius, Lithuania;Mykolas Romeris University, Vilnius, Lithuania.
Faculty of Medicine, Vilnius University, Vilnius, Lithuania.
Faculty of Medicine, Vilnius University, Vilnius, Lithuania; ?e?kin? Outpatient Clinic, Vilnius, Lithuania.
Faculty of Medicine, Vilnius University, Vilnius, Lithuania; Vilnius University Hospital Santari?ki? Klinikos, Vilnius, Lithuania.

DOI: 10.4236/ojpm.2013.39074                

Abstract

Objectives: The objective of this study is to assess patients’ opinion of the information technologies (IT) electronic registration systems at the “Centro poliklinika” and Seskine outpatient clinics in Vilnius City. Material and Methods: The survey was conducted in May-June, 2012. In the course of the primary survey, one questionnaire was handed out to one in tenth of the newly arrived patients. Total number of 650 questionnaires was distributed. 563 respondents participated in the survey (feedback rate—86.6%). Statistical analysis of data was performed by means of personal computer using SPSS software package. Results: 54.7% of respondents state that they make use of the possibility of online registration with the family doctor. 85.05% of respondents indicate that a doctor, when making the next appointment or referring to the medical specialist, registers a patient on site by means of computer. Upon arrival of a respondent to the reception desk of the medical establishment, 90.3% of respondents are registered by means of computer. 72.4% of respondents say that they have a choice to telephone and inquire about the time of visit if they have forgotten the visit time or lost the appointment sheet. Majority of respondents using the online registration option belong to the age group between 21 and 40 years—35.3%. Conclusions: Answers by the respondents and the breakdown between “Centro poliklinika” and Seskine outpatient clinics are very similar and no essential differences have been determined.

Keywords

Patients’ Opinion; Outpatient Health Care; E-Health; Population Age Groups

Conflicts of Interest

The authors declare no conflicts of interest.

References

[1]	22 February 2010 Order No. V-151 (2010) “Re approval of the programme of the Lithuanian e-health system development for 2009-2015” of the Minister of Health of the Republic of Lithuania. Official Gazette, 2010 Issue 23-1079.
[2]	18 June 2010 Order (2010) “Re approval of the roadmap for implementation of the e-health system development programme for the years 2009-2015” of the Minister of Health of the Republic of Lithuania. Official Gazette, 2010 Issue 74-3763.
[3]	Hariharan, S. and Dey, P.K. (2010) A comprehensive approach to quality management of intensive care services. International Journal of Health Care Quality Assurance, 23, 287-300. http://dx.doi.org/10.1108/09526861011029352
[4]	Robeznieks, A. (2011) CMS plans IT upgrade to handle growing demands. Modern Healthcare, 41, 32.
[5]	Tattersall, A. (2011) International perspectives and initiatives. Health Information and Libraries Journal, 28, 226-229. http://dx.doi.org/10.1111/j.1471-1842.2011.00945.x
[6]	Lustig, M. (2012) Health care and TEM managing costs of fixed and mobile communications. Healthcare Financial Management, 66, 76-78.
[7]	Williams, J. (2012) The value of mobile apps in health care. Healthcare Financial Management, 66, 96-101.
[8]	Wagner, K. (2012) 5 ways to provide more connected care. Healthcare Financial Management, 66, 40.
[9]	Simon, S.R., Kaushal, R., Jenter, C.A., Volk, L.A., Burdick, E., Poon, E.G., Tumolo, A.Z., Tripahi, M. and Bates, D.W. (2008) Readiness for electronic health records: Comparison of characteristics of practices in a collaborative with the remainder of Massachusetts. Informatics in Primary Care, 16, 129-137.
[10]	Andreassen, H.K., Bujnowska-Fedak, M.M., Chronaki, C.E., Dumitru, R.C., Pudule, I., Santana, S., Voss, H. and Wynn, R. (2007) European citizens’ use of E-health services: A study of seven countries. BMC Public Health, 7, 53. http://dx.doi.org/10.1186/1471-2458-7-53
[11]	Tse, M.M., Choi, K.C. and Leung, R.S. (2008) E-health for older people: The use of technology in health promotion. CyberPsychology & Behavior, 11, 475-479. http://dx.doi.org/10.1089/cpb.2007.0151
[12]	Juodaite-Rackauskiene, A. (2008) Preparedness of medical staff and patients for implementation of information technologies in outpatient and ambulatory healthcare facilities. Doctoral Dissertation, Biomedical Sciences (10B), Public Health, Vilnius University, Vilnius.
[13]	Staras, K. (2011) Impact of information technologies on the efficiency of operation of healthcare facilities: Analysis, estimates, effectiveness. Doctoral Dissertation, Mykolas Romeris University, Vilnius.
[14]	Kairys, J., Juodaite-Rackauskiene, A., Staras, K., Cepanauskiene, R. and Cepulis, R. (2011) The patients’ opinion on the use of information technologies at the Seskine Outpatient Clinic and “Centro poliklinika” Outpatient Clinic of the city of Vilnius according to the age of patients. Medical Theory and Practice, 17, 55-64.