A Public Value Based Framework for Evaluating the Performance of e-Government in China


Much research has been done on evaluating the performance of e-government in China, but comprehensive pictures of research done on evaluation of performance of e-government can hardly be found in the Chinese literature. Besides, there are few theories to support the research and practice in evaluation. By analyzing existed literature, the paper proposes a conceptual framework for evaluating performance of e-government based on public value perspective. Delivery of public services, effectiveness of public organization and development of trust are identified and selected as three basic public values for analysis.

Share and Cite:

W. Bai, "A Public Value Based Framework for Evaluating the Performance of e-Government in China," iBusiness, Vol. 5 No. 3B, 2013, pp. 26-29. doi: 10.4236/ib.2013.53B006.

Conflicts of Interest

The authors declare no conflicts of interest.


[1] Golubeva and A. Anastasia, “Evaluation of Regional Government Portals on the Basis of Public Value Concept: Case Study from Russian Federation,” Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance,”ACM, 2007.
[2] Carter, Lemuria and F. Bélanger, “The Utilization of E‐government Services: Citizen Trust, Innovation and Acceptance Factors,” Information Systems Journal, Vol. 15,No. 1, 2005, pp. 5-25. doi:10.1111/j.1365-2575.2005.00183.x
[3] G. F. Chen and C. C. Wang, “On E-government Performance Evaluation in the Perspectives of Innovation,” 2011 International Conference on Information Management, 2011, pp. 172-175.
[4] EGEP,“Measurement Framework: Final Version, E-government Economics Project,” Retrieved October 11,2012,fromhttp://www.umic.pt/images/stories/publicacoes200709/D.2.4_Measurement_Framework_final_version.pdf, 2006.
[5] European Commission, “Measurement Framework Final Version: E-Government Economics Project,” Retrieved June 20, 2009, from. http://www.epractice.eu/?les/ media/media1299.pdf, 2006.
[6] R. Heeks, “Benchmarking E-government: Improving the National and International Measurement Evaluation and Comparison of E-government,” In Z. Irani, & P. Love (Eds.), Evaluating information systems: Public and private sector. Oxford: Butterworth-Heinemann, 2008, pp.236-301.
[7] J. C. Hai and Ibrahim, “Fundamental of Development Administration,” Selangor: Scholar Press. ISBN 978-967-5-04508-0, 2007.
[8] K. Karunasena and H. Deng, “A Conceptual Framework for Evaluating the Public Value of E-government. Proceedings of the 20th Australasian Conference of Information Systems,” Retrieved September 28, 2012, from. http://aisel.aisnet.org/acis2010/13/, 2009.
[9] K. Karunasena and H. Deng, “Exploring the Public Value of E-government: An empirical study from Sri Lanka,” Proceedings of the 23rd Bled e-Conference e-Trust: Implication for the Individuals, Enterprises and Society, 2010.Retrieved October 18, from. http://aisel.aisnet.org/bled2010/21/
[10] K. Karunasena and H. Deng, “A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka,”International Journal of E-government Research, Vol. 8, No. 1,2012, pp. 44-63.
[11] K. Karunasena, H. Deng and M. Singh, “Measuring the Public Value of E-government: A Case Study from Srilanka,”Transforming Government: People, Process and Policy, Vol. 5, No. 1, 2011, pp. 81-99. doi:10.1108/17506161111114671
[12] K. Karunasena and H. Deng, “Critical Factors for Evaluating the Public Value of E-government in Sri Lanka,” Government Information Quarterly, Vol. 29, No. 1,2012, pp. 76-84. doi:10.1016/j.giq.2011.04.005
[13] I. Kearns, “Public Value and E-government,”Retrieved October 22, 2012, from. http://www.ippr.org/uploadedFiles/projects/Kearns_PublicValueandeGovenrment_ippr.pdf.
[14] M. H. Moore, “Creating Public Value: Strategic Management in Government,” London:Harvard University Press, 1995.
[15] Saheer., H. -Jaghoub, M. Yaseen and Hourani, “Evaluation of Awareness and Acceptability of Using e-Government Services in Developing Countries: The Case of Jordan,” Electronic Journal Information Systems Evaluation, Vol.1, 2010, pp.1-8.
[16] The FEA Program Management Office, “FEA Consolidated Reference Model Document Version 2.3,” 2007. Retrieved october 2, 2012 from. http://www.whitehouse.gov/sites/default/files/omb/assets/fea_docs/FEA_CRM_v23_Final_Oct_2007_Revised.pdf
[17] B. Hermana and W. Silfianti, “Evaluating E-Government Implementation By Local Government: Digital Divide In Internet Based Public Services In Indonesia,” International Journal of Business and Social Science,20113, pp. 156-163.
[18] G. C. Reddick, “Factors that Explain the Perceived Effectiveness of E-Government: A Survey of United States City Government Information Technology Directors,” International Journal of Electronic Govenment Research,2009, pp. 1-15.
[19] S. A.-J. Hussein, A.-Y. Mouath and A.-Hourani, “Evaluation of Awareness and Acceptability of Using E-government Services in Developing Countries: The Case of Jordan,” Electronic Journal Information Systems Evaluation, 2010, pp. 1-8.

Copyright © 2021 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.