Social Media in e-Governance: A Study with Special Reference to India

Mohamad Tariq Banday, Muzamil M. Mattoo

Department of Electronics & Instrumentation Technology, University of Kashmir, Srinagar, India.
University Administration, University of Kashmir, Srinagar, India.

DOI: 10.4236/sn.2013.22006                

Abstract

This paper makes an attempt to analyze current use of social media and their promising advantages for e-governance in government organizations. It discusses potential issues especially issues related to security and privacy of individuals, employees, infrastructure and data that impede successful implementation of social media for e-governance. It examines draft government of India framework for embedding social media in organizational structure and examines issued guidelines for platform to be used, authorization to engage on behalf of government organization, scope and extend of such engagement, etc. It compares these guidelines with similar guidelines of some other nations in terms of employee’s access, account management, acceptable use, employee conduct, content, security, legal issues and citizen conduct and enumerates its merits, demerits and scope for further improvements.

Keywords

e-Governance; Social Media; Social Media Policy; Social Media Framework

Conflicts of Interest

The authors declare no conflicts of interest.

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