|
[1]
|
S. Kulviwat, C. Guo and N. Engchanil, “Determinants of Online Information Search: A Critical Review and Assessment,” Internet Research, Vol. 14, No. 3, 2004, pp. 245-253. doi:10.1108/10662240410542670
|
|
[2]
|
J. Harrison-Walker, “The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential Antecedents,” Journal of Service Research, Vol. 4, No. 1, 2001, pp. 60-75.
doi:10.1177/109467050141006
|
|
[3]
|
L. R. Klein and G. T. Ford, “Consumer Search for Information in the Digital Age: An Empirical Study of Prepurchase Search for Automobiles,” Journal of Interactive Marketing, Vol. 17, No. 3, 2003, pp. 29-49.
doi:10.1002/dir.10058
|
|
[4]
|
E. J. Johnson, W. W. Moe, P. S. Fader, S. Bellman and G. L. Lohse, “On The Depth and Dynamics of Online Search Behavior,” Management Science, Vol. 50, No. 3, 2004, pp. 299-308. doi:10.1287/mnsc.1040.0194
|
|
[5]
|
A. Ardichvili, V. Page and T. Wentling, “Motivation and Barriers to Participation in Virtual Knowledge-Sharing Communities of Practice,” Journal of Knowledge Management, Vol. 7, No. 1, 2003, pp. 64-77.
doi:10.1108/13673270310463626
|
|
[6]
|
M. Wasko and S. Faraj, “Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice,” MIS Quarterly, Vol. 29, No. 1, 2005, pp. 35-57.
|
|
[7]
|
D. Bussiere, “Evidence and Implications of Electronic Word-of-Mouth,” In: H. E. Spotts and H. L. Meadow, Eds., Developments in Marketing Science: Vol. 23. Proceedings of the 23th Annual Conference of the Academy of Marketing Science, The Academy, Montreal, 2000, p. 361.
|
|
[8]
|
D. Godes and D. Mayzlin, “Using Online Conversations to Study Word-of-Mouth Communication,” Marketing Science, Vol. 23, No. 4, 2004, pp. 545-560.
doi:10.1287/mksc.1040.0071
|
|
[9]
|
K. D. Grantham, “Updating of Consumer Beliefs: The Influence of Majority/Minority Status on Consumers’ Use of Word-of-Mouth Information,” Ph.D. Thesis, Duke University, Durham, 2001.
|
|
[10]
|
S. Senecal and J. Nantel, “The Influence of Online Product Recommendations on Consumers’ Online Choices,” Journal of Retailing, Vol. 80, No. 2, 2004, pp. 159-169.
doi:10.1016/j.jretai.2004.04.001
|
|
[11]
|
A. T. Alon, “Rediscovering Word-of-Mouth: An Analysis of Word-of-Mouth Talk in the Context of Online Communities,” Ph.D. Thesis, Boston University, Boston, 2005.
|
|
[12]
|
A. Armstrong and J. Hagel, “The Real Value of Communities,” Harvard Business Review, Vol. 74, No. 3, 1996, pp. 134-140.
|
|
[13]
|
E. W. Anderson, “Customer Satisfaction and Word of Mouth,” Journal of Service Research, Vol. 1, No. 1, 1998, pp. 5-17. doi:10.1177/109467059800100102
|
|
[14]
|
P. Kiecker and D. Cowles, “Interpersonal Communication and Personal Influence on The Internet: A Framework for Examining Online Word-of-Mouth,” Journal of Euromarketing, Vol. 11, No. 2, 2001, pp. 71-88.
doi:10.1300/J037v11n02_04
|
|
[15]
|
D. Lemus, D. R. Seibold, A. J. Flanagin and M. J. Metzger, “Argument and Decision Making in Computer-Mediated Groups,” Journal of Communication, Vol. 54, No. 2, 2004, pp. 302-320.
doi:10.1111/j.1460-2466.2004.tb02630.x
|
|
[16]
|
J. C. Sweeney, G. N. Soutar and T. Mazzarol, “Factors Influencing Word of Mouth Effectiveness: Receiver Perspectives,” European Journal of Marketing, Vol. 42, No. 3-4, 2008, pp. 344-364. doi:10.1108/03090560810852977
|
|
[17]
|
P. M. Herr, F. R. Kardes and J. Kim, “Effects of Wordof-Mouth and Product-Attitude Information on Persuasion: An Accessibility-Diagnosticity Perspective,” Journal of Consumer Research, Vol. 17, No. 4, 1991, pp. 454-462.
doi:10.1086/208570
|
|
[18]
|
G. T. Lau and S. Ng, “Individual and Situational Factors Influencing Negative Word-of-Mouth Behavior,” Canadian Journal of Administrative Sciences, Vol. 18, No. 3, 2001, pp. 163-178.
doi:10.1111/j.1936-4490.2001.tb00253.x
|
|
[19]
|
J. Kisielius and B. Sternthal, “Examining the Vividness Controversy: An Availability-Valence Interpretation,” Journal of Consumer Research, Vol. 12, No. 4, 1986, pp. 418-431. doi:10.1086/208527
|
|
[20]
|
A. L. McGill and P. Anand, “The Effect of Vivid Attributes on the Evaluation of Alternatives: The Role of Differential Attention and Cognitive Elaboration,” Journal of consumer Research, Vol. 16, No. 2, 1989, pp. 188-196.
doi:10.1086/209207
|
|
[21]
|
G. Biehal and D. Chakravarti, “Consumers’ Use of Memory and External Information in Choice: Macro and Micro Perspectives,” Journal of Consumer Research, Vol. 12, No. 4, 1986, pp. 382-405. doi:10.1086/208525
|
|
[22]
|
D. Bowman and D. Narayandas, “Managing CustomerInitiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word of Mouth Behavior,” Journal of Marketing Research, Vol. 38, No. 8, 2001, pp. 281-298. doi:10.1509/jmkr.38.3.281.18863
|
|
[23]
|
T. Mazzarol, J. C. Sweeney and G. N. Soutar, “Conceptualizing Word-of-Mouth Activity, Triggers and Conditions: An Exploratory Study,” European Journal of Marketing, Vol. 41, No. 11-12, 2010, pp. 1475-1494.
doi:10.1108/03090560710821260
|
|
[24]
|
R. E. Burnkrant and H. R. Unnava, “Effects of Self-Referencing on Persuasion,” Journal of Consumer Research, Vol. 22, No. 1, 1995, pp. 17-26. doi:10.1086/209432
|
|
[25]
|
S. P. Jain and D. Maheswaran, “Motivated Reasoning: A Depth-of-Processing Perspective,” Journal of Consumer Research, Vol. 26, No. 4, 2000, pp. 358-371.
doi:10.1086/209568
|
|
[26]
|
P. F. Bone, “Word-of-Mouth Effects on Short-Term and Long-Term Product Judgments,” Journal of Business Research, Vol. 32, No. 4, 1995, pp. 213-223.
doi:10.1016/0148-2963(94)00047-I
|
|
[27]
|
J. L. Giese, E. R. Spangenberg and A. E. Crowley, “Effects of Product-Specific Word-of-Mouth Communication on Product Category Involvement,” Marketing Letters, Vol. 7, No. 2, 1996, pp. 187-199.
doi:10.1007/BF00434909
|
|
[28]
|
C. Avery, P. Resnich and R. Zeckhauser, “The Market for Evaluations,” American Economics Research, Vol. 89, No. 3, 1999, pp. 564-584. doi:10.1257/aer.89.3.564
|
|
[29]
|
D. Smith, S. Menon and K. Sivakumar, “Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets,” Journal of Interactive Marketing, Vol. 19, No. 3, 2005, pp. 15-37. doi:10.1002/dir.20041
|
|
[30]
|
H. H. Kuan and G. W. Bock, “Trust Transference in Brick and Click Retailers: An Investigation of the BeforeOnline-Visit Phase,” Information & Management, Vol. 44, No. 2, 2007, pp. 175-187. doi:10.1016/j.im.2006.12.002
|
|
[31]
|
M. Y. Cheung, C. Luo, C. L. Sia and H. P. Chen, “Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of Online Consumer Recommendations,” International Journal of Electronic Commerce, Vol. 13, No. 4, 2009, pp. 9-38.
doi:10.2753/JEC1086-4415130402
|
|
[32]
|
S. J. Yoon, “The Antecedents and Consequences of Trust in Online Purchase Decisions,” Journal of Interactive Marketing, Vol. 16, No. 2, 2002, pp. 47-63.
doi:10.1002/dir.10008
|
|
[33]
|
H. S. Bansal and P. A. Voyer, “Word-of-Mouth Processes within a Services Purchase Decision Context,” Journal of Service Research, Vol. 3, No. 2, 2000, pp. 166-177.
doi:10.1177/109467050032005
|
|
[34]
|
F. von Wangenheim and T. Bayon, “The Effect of Word of Mouth on Service Switching,” European Journal of Marketing, Vol. 38, No. 9-10, 2004, pp. 1173-1185.
doi:10.1108/03090560410548924
|
|
[35]
|
R. E. Burnkrant and A. Cousineau, “Informational and Normative Social Influence in Buyer Behavior,” Journal of Consumer Research, Vol. 2, No. 3, 1975, pp. 206-215.
doi:10.1086/208633
|
|
[36]
|
M. F. Kaplan and C. E. Miller, “Group Decision Making and Normative versus Informational Influence: Effects of Type of Issue and Assigned Decision Rule,” Journal of Personality and Social Psychology, Vol. 53, No. 2, 1987, pp. 306-313. doi:10.1037/0022-3514.53.2.306
|
|
[37]
|
C. J. Wakslak, S. Nussbaum, N. Liberman and Y. Trope, “Representations of the Self in the Near and Distant Future,” Journal of Personality and Social Psychology, Vol. 95, No. 4, 2008, pp. 757-773. doi:10.1037/a0012939
|
|
[38]
|
R. L. Nabi and A. Hendriks, “The Persuasive Effect of Host and Audience Reaction Shots in Television Talk Shows,” Journal of Communication, Vol. 53, No. 3, 2003, pp. 527-543. doi:10.1111/j.1460-2466.2003.tb02606.x
|
|
[39]
|
T. H. Walvis, “Three Laws of Branding: Neuroscientific Foundations of Effective Brand Building,” Journal of Brand Management, Vol. 16, 2008, pp. 176-194.
doi:10.1057/palgrave.bm.2550139
|
|
[40]
|
M. C. Price and E. Norman, “Intuitive Decisions on the Fringes of Consciousness: Are They Conscious and Does It Matter?” Judgment and Decision Making, Vol. 3, No. 1, 2008, pp. 28-41.
|
|
[41]
|
R. Algesheimer, U. M. Dholakia and A. Herrmann, “The Social Influence of Brand Community: Evidence from European Car Clubs,” Journal of Marketing, Vol. 69, No. 3, 2005, pp. 19-34. doi:10.1509/jmkg.69.3.19.66363
|
|
[42]
|
D. Lee, H. S. Kim and J. K. Kim, “The Impact of Online Brand Community Type on Consumer’s Community Engagement Behaviors: Consumer-created vs. MarketerCreated Online Brand Community in Online Social-Networking Web Sites,” Cyberpsychologo Behavior, and Social Networking, Vol. 14, No. 4(1-2), 2011, pp. 59-63.
|
|
[43]
|
I. Liviatan, Y. Trope and N. Liberman, “Interpersonal Similarity as a Social Distance Dimension: Implications for Perception of Others’ Actions,” Journal of Experimental Social Psychology, Vol. 44, No. 5, 2008, pp. 1256-1269. doi:10.1016/j.jesp.2008.04.007
|
|
[44]
|
N. Liberman, M. Sagristano and Y. Trope, “The Effect of Temporal Distance on Level of Mental Construal,” Journal of Experimental Social Psychology, Vol. 38, No. 6, 2002, pp. 523-534. doi:10.1016/S0022-1031(02)00535-8
|
|
[45]
|
G. R. Semin and K. Fiedler, “The Cognitive Functions of Linguistic Categories in Describing Persons: Social Cognition and Language,” Journal of Personality and Social Psychology, Vol. 54, No. 4, 1988, pp. 558-568.
doi:10.1037/0022-3514.54.4.558
|
|
[46]
|
K. Fujita, Y. Trope, N. Liberman and M. Levin-Sagi, “Construal Levels and Self-Control,” Journal of Personality and Social Psychology, Vol. 90, No. 3, 2006, pp. 351-367. doi:10.1037/0022-3514.90.3.351
|
|
[47]
|
P. K. Smith and Y. Trope, “You Focus on the Forest When You’re in Charge of the Trees: Power Priming and Abstract Information Processing,” Journal of Personality and Social Psychology, Vol. 90, No. 4, 2006, pp. 578-596.
doi:10.1037/0022-3514.90.4.578
|
|
[48]
|
R. W. White, B. Kules, S. M. Drucker and M. C. Schraefel, “Supporting Exploratory Search, Introduction, Special Issue, Communications of the ACM,” Communications of The ACM, Vol. 49, No. 4, 2006, pp. 36-39.
doi:10.1145/1121949.1121978
|
|
[49]
|
R. L. Oliver, “Effect of Expectation and Disconfirmation on Postexposure Product Evaluations: An Alternative Interpretation,” Journal of Applied Psychology, Vol. 62, No. 4, 1977, pp. 480-486. doi:10.1037/0021-9010.62.4.480
|
|
[50]
|
R. L. Oliver, “A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions,” Journal of Marketing Research, Vol. 17, No. 4, 1980, pp. 460-469.
doi:10.2307/3150499
|
|
[51]
|
P. K. Kopalle and D. R. Lehmann, “Strategic Management of Expectations: The Role of Disconfirmation Sensitivity and Perfectionism,” Journal of Marketing Research, Vol. 38, No. 3, 2001, pp. 386-394.
doi:10.1509/jmkr.38.3.386.18862
|
|
[52]
|
D. M. Szymanski and D. H. Henard, “Customer Satisfaction: A Meta-Analysis of the Empirical Evidence,” Journal of the Academy of Marketing Science, Vol. 29, No. 1, 2001, pp. 16-35.
|
|
[53]
|
J. L. Walker, “Service Encounter Satisfaction: Conceptualized,” Journal of Services Marketing, Vol. 9, No. 1, 1995, pp. 5-14. doi:10.1108/08876049510079844
|
|
[54]
|
W. J. Kettinger and C. C. Lee, “Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality,” MIS Quarterly, Vol. 29, No. 4, 2005, pp. 607-621.
|
|
[55]
|
D. M. Phillips and H. Baumgartner, “The Role of Consumption Emotions in the Satisfaction Response,” Journal of Consumer Psychology, Vol. 12, No. 3, 2002, pp. 243-252. doi:10.1207/S15327663JCP1203_06
|
|
[56]
|
P. W. Hom, R. W. Griffeth, L. E. Palich and J. S. Bracker, “An Exploratory Investigation into Theoretical Mechanisms Underlying Realistic Job Previews,” Personnel Psychology, Vol. 51, No. 2, 1998, pp. 421-451.
doi:10.1111/j.1744-6570.1998.tb00732.x
|
|
[57]
|
P. W. Hom, R. W. Griffeth, L. E. Palich and J. S. Bracker, “Revisiting Met Expectations as a Reason Why Realistic Job Previews Work,” Personnel Psychology, Vol. 52, No. 1, 1999, pp. 97-98.
doi:10.1111/j.1744-6570.1999.tb01815.x
|
|
[58]
|
R. L. Oliver and W. S. DeSarbo, “Response Determinants in Satisfaction Judgments,” Journal of Consumer Research, Vol. 14, No. 4, 1988, pp. 495-507.
doi:10.1086/209131
|
|
[59]
|
R. L. Oliver, P. V. S. Balakrishnan and B. Barry, “Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation,” Organizational Behavior and Human Decision Processes, Vol. 60, No. 2, 1994, pp. 252-275.
doi:10.1006/obhd.1994.1083
|
|
[60]
|
E. A. Locke and R. J. Whiting, “Sources of Satisfaction and Dissatisfaction among Solid Waste Management Employees,” Journal of Applied Psychology, Vol. 59, No. 2, 1974, pp. 145-156. doi:10.1037/h0036531
|
|
[61]
|
R. Knoop, “Work Values and Job Satisfaction,” Journal of Psychology, Vol. 128, No. 6, 1994, pp. 683-690.
doi:10.1080/00223980.1994.9921297
|
|
[62]
|
F. Hebzberg, B. Mausneb and B. Snydebman, “The Motivation to Work,” 2nd Edition, John Wiley and Sons, New York, 1959.
|
|
[63]
|
V. Shankar, G. L. Urban and F. Sultan, “Online Trust: A Stakeholder Perspective, Concepts, Implications and Future Directions,” Journal of Strategic Information Systems, Vol. 11, No. 3-4, 2002, pp. 325-344.
doi:10.1016/S0963-8687(02)00022-7
|
|
[64]
|
R. Batra, J. G. Myers and D. A. Aaker, “Group Influence and Word-of-Mouth Advertising,” In: R. Batra, J. G. Myers and D. A. Aaker, Eds., Advertising Management, 5th Edition, Prentice Hall, New Jersey, Inc., 1995, pp. 345-363.
|
|
[65]
|
D. S. Sundaram, K. Mitra and C. Webster, “Word-ofMouth Communications: A Motivational Analysis,” Advances in Consumer Research, Vol. 25, No. 1, 1998, pp. 527-531.
|