Journal of Service Science and Management

Volume 10, Issue 3 (June 2017)

ISSN Print: 1940-9893   ISSN Online: 1940-9907

Google-based Impact Factor: 1.25  Citations  h5-index & Ranking

The Success of Cisco Systems, Inc.’s Human Resource Management Strategy

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DOI: 10.4236/jssm.2017.103018    3,589 Downloads   8,753 Views  Citations


This study investigates the human resource management strategy in a successful Internet company, Cisco Systems, Inc. Through the analysis of the company’s human resource management system, the study has found that Cisco has chosen soft HR model, built seven-step recruitment process, raised 11 performance factors and formed special employment philosophy. Based on the findings, the study has summarized some suggestions of human resource management for Internet companies.

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Chen, H. (2017) The Success of Cisco Systems, Inc.’s Human Resource Management Strategy. Journal of Service Science and Management, 10, 206-215. doi: 10.4236/jssm.2017.103018.

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