Author(s)

Dexter Adamson Njuka^1*, Jackson Phiri²

¹Graduate School of Business, University of Zambia, Lusaka, Zambia.
²School of Natural Sciences, Department of Computer Sciences, University of Zambia, Lusaka, Zambia.

Social media has changed the dynamics of communication and it has become the present truth mantra for information exchange. Social media has in quick succession grown exponentially to reach out to millions of masses than traditional communication media. The question no longer borders on the need for the organization to use social media but on the dynamics of how to establish an online reputation. Management of corporate reputation for organizations on social media cannot fully be effective without establishing influencing factors. Hence, the two objectives of this study were to establish factors influencing social media in managing corporate reputation for Christian organizations and at the same time to establish whether there is any relationship among these factors. A descriptive and survey design was adopted for the study. The population for this study consisted of church members and leaders of the Seventh-day Adventist Church from the three provinces namely, Lusaka, Central ad Copperbelt with a total membership of 608,357. A questionnaire was used in drawing information from respondents, which contained five sections. Two research questions and nine hypotheses were formulated and tested. The data collected was analyzed using Statistical Package for Social Sciences (SPSS version 24.0), for frequency distribution. Further analysis was carried out using linear regression and correlation analysis. From the findings made in the study, there is a significant role played by social media in managing corporate reputation for Christian organizations. It was recommended that management should be more conscious of the factors that influence social media in reputation management, as well as to improve on their inadequacies and address its organizational threats promptly. Further, managers should strive to focus on having a peculiar online presence in line with their given organizational reputation.

Social Network Sites, Reputation Management, Corporate Reputation, Brand Ambassador, VT4 Theory, Christian Organization, Seventh-Day Adventist Church, Leadership

Njuka, D. and Phiri, J. (2021) Factors Influencing Social Media in Managing Corporate Reputation for a Christian Organisation in Developing Countries Based on the VT4 Model. Technology and Investment, 12, 66-81. doi: 10.4236/ti.2021.122005.