Open Journal of Business and Management

Volume 8, Issue 6 (November 2020)

ISSN Print: 2329-3284   ISSN Online: 2329-3292

Google-based Impact Factor: 1.02  Citations  

Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation

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DOI: 10.4236/ojbm.2020.86172    94 Downloads   295 Views  


Total Quality Management (TQM) has emerged in today’s business environment as a strategy for achieving competitive advantage, organizational performance, sustainability and excellence. TQM has originated from manufacturing sector and it believed to be applicable to all sectors, due to its logical conception of achieving organizational long-term goals through a systematic approach. From the growing expansion of manufacturing and service sector industries, TQM concept globally has become an important pillar for growth and development. Manufacturing and service organizations have similarities and differ in the way operations are carried out by them (Jiang, 2009), but both believe in the value of successful implementation of TQM. Successful implementation of TQM is claimed to be contingent on TQM practices and these practices may differ in manufacturing and service organizations. However, the authors believe that organizational excellence can be achieved if there is better management of TQM practices in manufacturing and service organizations. Identifying the key contributing TQM practices/factors remains a challenge, and therefore the purpose of the study was to examine current TQM Practices/factors that impact on organizational performance, excellence and develop a TQM Implementation model pathway for manufacturing and service organizations to adapt in helping achieving the desired outcome of TQM.

Cite this paper

Magd, H. and Karyamsetty, H. (2020) Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation. Open Journal of Business and Management, 8, 2775-2804. doi: 10.4236/ojbm.2020.86172.

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