Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Can Loyal Customers Tolerate Service Failure? The Moderating Roles of Service Failure Severity and Transaction Frequency in a B2B Context"
written by Wen-Shinn Low, Jeng-Da Lee, Wan-Chun Lian,
published by Journal of Service Science and Management, Vol.6 No.5A, 2013
has been cited by the following article(s):
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