Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service

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American Journal of Industrial and Business Management

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"Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service"
written by Noa Willys,
published by American Journal of Industrial and Business Management, Vol.8 No.4, 2018

has been cited by the following article(s):

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CrossRef

[1]	Securing delight and loyalty in a market with low switching costs
	European Business …, 2023

[2]	Do switching costs hurt new product development performance? The role of relationship quality and customer involvement
	Management Decision, 2022

[3]	Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks
	Journal of Financial …, 2022

[4]	Customer Satisfaction in Senegal Telecom Expansion
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[5]	Retail Employee Perceptions Regarding Customer Loyalty Programmes
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[6]	Pengaruh Rebranding terhadap Loyalitas Konsumen dengan Mediasi Citra Perusahaan (Studi Kasus Pengguna Aplikasi Gojek di Salatiga)
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[7]	ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI LOYALITAS PELANGGAN INDOSAT OOREDOO PADA MAHASISWA UNIVERSITAS BENGKULU
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[8]	Paslaugas teikiančių įmonių vartotojų lojalumo didinimo galimybės
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[9]	Türkiye Mobil Sektöründe Abone Kaybı Tahminlemesi
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[10]	PENGARUH BRAND DAWARENESS TERHADAP CUSTOMER LOYALTY MELALUI BRAND IMAGE DAN PERCEIVED QUALITY SEBAGAI VARIABEL …
	Jurnal Strategi Pemasaran, 2021

[11]	A service recovery model for the mobile internet service provider industry
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[12]	A Study on Factors Affecting Vender's Continuous Use Intention in O2O Delivery App Platform Service
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[13]	Prioritizing the influencing factors of utaut-2 model toward mobile network service providers
	Competition and Regulation …, 2021

[14]	Customer Satisfaction, Loyalty and Switching Behaviour: A Conceptual Model of Mobile Telecommunications Consumers
	2021

[15]	The Effects of Switching Barrier on Customer Loyalty in Telecommunication Services in Kingdom of Bahrain
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[16]	A Systematic Literature Review on Factors Affecting Customer's Loyalty Towards Mobile Network Service Providers
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[17]	أثر جودة الخدمات الالكترونية على ولاء العميل في البنوك التجارية الاردنية ودور الرضا كمتغير وسيط وتكلفة التحويل كمتغير معدل‎
	2020

[18]	Impact of customer exit drivers on social word-of-mouth: Results extracted from restaurants' followers
	2020

[19]	Switching costs, customer satisfaction, and their impact on marketing ethics of medical schemes in South Africa: An enlightened marketing perspective
	2020

[20]	CONSEQUENCES OF PERCEIVED SWITCHING COSTS ON THE SATISFACTION OF MEDICAL SCHEME PATIENTS IN SOUTH AFRICA
	Cogent business & management, 2020

[21]	Influence of satisfaction, fulfillment, and trust on consumer switching behavior for car service
	2019

[22]	Effect of customer satisfaction, switching costs, and perceived service quality on customer loyalty at the container shipping industry in PT Lintas Indonesia Timur Lines
	2019

[23]	Khám phá vai trò của chất lượng cảm nhận và chi phí chuyển đổi lên lòng trung thành thương hiệu của khách hàng sử dụng mạng di động ở Việt Nam
	2019

[24]	The Impact of Brand Image and Customer Satisfaction on China Smart Mobile Phone Brand Loyalty in Guangxi, China
	2019

[25]	Um estudo sobre bundling e switching costs no sector das telecomunicações em Portugal
	2018

[26]	Costos de cambio y la satisfacción del consumidor en relación a la lealtad en servicios bancarios

[1]	Securing delight and loyalty in a market with low switching costs European Business Review, 2023 DOI:10.1108/EBR-03-2022-0043

[2]	Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks Journal of Financial Services Marketing, 2022 DOI:10.1057/s41264-022-00170-z

[3]	Do switching costs hurt new product development performance? The role of relationship quality and customer involvement Management Decision, 2022 DOI:10.1108/MD-10-2021-1321

[4]	Securing delight and loyalty in a market with low switching costs European Business Review, 2022 DOI:10.1108/EBR-03-2022-0043

[5]	Prioritizing the influencing factors of utaut-2 model toward mobile network service providers Competition and Regulation in Network Industries, 2021 DOI:10.1177/17835917211055377

[6]	Switching costs, customer satisfaction, and their impact on marketing ethics of medical schemes in South Africa: An enlightened marketing perspective Cogent Business & Management, 2020 DOI:10.1080/23311975.2020.1811000

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