Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Emotional Labor Strategy of Hotel Frontline Employees: The Antecedents and Consequences"
written by Xiaofen Liu,
published by Journal of Service Science and Management, Vol.10 No.5, 2017
has been cited by the following article(s):
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[1] “Hide your sickness and put on a happy face”: The effects of supervision distrust, surface acting, and sickness surface acting on hotel employees' emotional …
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[2] Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour. Sustainability 2021, 13, 1525
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[3] Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour
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[4] Demographic Variables and Emotional Labor of Public Sector School Leaders
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[5] Individual Employee Factors Affecting Emotional Labor and Job Outcomes: A Case Study of Hotel Frontline Employees in Phuket
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[6] Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy
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[7] The effects of emotional labour on the outcomes of the job and the organization: Do the differences in age and the manager's emotional intelligence have any impact …
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[8] Momentary well-being matters: Daily fluctuations in hotel employees' turnover intention
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[9] Measuring Job Satisfaction among Hotel Employees: The Mediating Role of Organizational Commitment
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[10] Emotional labor and sleep: The moderating effect of life satisfaction
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[11] Organizational Culture's Moderating Relationship on Surface Acting and Psychological Distress
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[12] A relação entre a regulação emocional e os riscos psicossociais em trabalhadores no atendimento ao público
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[13] Effect of emotional labour on job satisfaction and burnout of restaurant employees
IAHRW International Journal of …, 2019
[14] The relationship between emotional labour and burnout: a meta-analysis
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[15] The effect of anticipated emotional labor on hotel employees' professional mobility
Journal of Hospitality Marketing & Management, 2018
[16] El servicio de calidad emocional en la hotelería: un estudio de caso
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[17] Sales Professional's Commitment to Smile: Is Social Support a Moderator between Emotional Labour and its Consequences on Well-being?
FIIB Business Review, 2017
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