Author(s)

Adam Marks¹, Maytha AL-Ali¹, Kees Rietsema²

¹Zayed University, Dubai, UAE.
²College of Business, Embry-Riddle Aeronautical University, Daytona Beach, USA.

By providing real-time updates of essential information, airports not only display and disseminate information but also help control the flow of traffic. In order to maximize available space, particularly in high traffic areas, Airport Display Information Systems should be integrated into the overall design of the airport and their positioning should be carefully planned to deliver optimal results. Airport Display Information Systems can help airports maximize space, increase customer satisfaction, and generate new revenue opportunities. The technology is designed not only to comply with environmental regulations, but also to help airports keep budgets in check. This paper discusses airport display systems, their connections and interoperability with other systems and who the key airport users of these airport display systems are.

Airport, Aviation, Management Information Systems, Customer Display

Marks, A. , AL-Ali, M. and Rietsema, K. (2015) Airport Management—Value of Customer Display Systems. Intelligent Information Management, 7, 260-267. doi: 10.4236/iim.2015.75021.