Author(s)

Hui-Shan Chan¹, Hui-Ying Chu², Hsiang Yen³, Li-Na Chou^4*

¹Department of Applied Cosmetology, National Tainan Junior College of Nursing, Tainan.
²Department of Living Services Industry, Tainan University of Technology, Tainan.
³Department of Nursing, Chang Gung University of Science and Technology, Taoyuan.
⁴Department of Nursing, National Tainan Junior College of Nursing, Tainan.

Caring is a central focus of nursing, and patient satisfaction is a critical indicator of nursing care quality. The aim of this study was to determine the effects that a care workshop exerted on nurse caring behaviors as perceived by patients and reflected by patient satisfaction. A quasi-experimental, pretest-posttest design without a control group was applied. The intervention consisted of several facets: 1) formal educational sessions twice a week for six weeks, 2) an angel-master mentorship activity, and 3) posts of exemplary caring behavior and stories. A demographic questionnaire, the Modified Nurse Caring Behaviors Inventory, and the Hartford Hospital Satisfaction Survey were used in this study. Descriptive statistics were analyzed to evaluate participant demographic characteristics. Paired t tests were used to determine the effects of a care workshop on nurse caring behaviors as perceived by patients and reflected by patient satisfaction. Of the 236 patients enrolled, 49.6% were women and 57.2% were admitted to medical-surgical units. Female patients rated nurse caring behaviors higher and reported greater patient satisfaction than did male patients on the pretest (p < 0.05) and 6-week posttest (p < 0.01). Patient with medical-surgical admissions rated nurse caring behaviors higher and reported greater patient satisfaction than patients with emergency admissions did on the pretest and 6-week posttest (p < 0.01). Nurse caring behaviors and patient satisfaction were positively correlated on the pretest (p < 0.05) and 6-week posttest (p < 0.01). Patient satisfaction scores increased after the intervention compared with the pretest scores (p = 0.000). Caring educational programs for nurses are commonly regarded to be an essential strategy for promoting care knowledge and practice and improving patient satisfaction. According to the favorable results of this study, care workshops must be provides to nurses in other units or hospitals in future studies.

Quasi-Experimental Design, Nurse Caring, Patient Satisfaction, Nursing Education, Quality of Care

Chan, H. , Chu, H. , Yen, H. and Chou, L. (2015) Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction. Open Journal of Nursing, 5, 89-95. doi: 10.4236/ojn.2015.52010.