Customer Contact - Articles - Scientific Research Publishing

Service System Decoupling for Mass Customization: A Case Study in Catering Services (Articles)

Jue CHEN, Yunhong HAO

Journal of Service Science and Management Vol.2 No.4，December 14, 2009

DOI: 10.4236/jssm.2009.24030 8,190 Downloads 14,161 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1，March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,687 Downloads 13,827 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 648 Downloads 3,698 Views Citations
Is the Use of Empirically Designed Custom Soft Contact Lenses a Good Option for Challenging Patients? (Articles)

Frank Spors, Donald J. Egan, Lance E. McNaughton, Jie Shen, Matthew J. Lampa

Open Journal of Ophthalmology Vol.3 No.3，July 24, 2013

DOI: 10.4236/ojoph.2013.33014 4,377 Downloads 7,326 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3，March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,031 Downloads 3,095 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2，February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,521 Downloads 5,547 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6，June 16, 2022

DOI: 10.4236/jss.2022.106002 259 Downloads 1,587 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 250 Downloads 1,578 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 287 Downloads 1,527 Views Citations
The Extremely Efficient New Model in Milling of Complicated Surfaces in 5-Axis Machining for 3-Dimensional Contact (Articles)

Yi Lou, Huran Liu, Bo Tan

World Journal of Engineering and Technology Vol.6 No.3，July 31, 2018

DOI: 10.4236/wjet.2018.63038 890 Downloads 1,418 Views Citations
This article belongs to the Special Issue on Machine Tool and Manufacturing
Geometrically Exact Theory of Contact Interactions–Further Developments and Achievements (Articles)

Alexander Konyukhov, Karl Schweizerhof

Open Journal of Applied Sciences Vol.3 No.1B1，July 11, 2013

DOI: 10.4236/ojapps.2013.31B1004 6,303 Downloads 8,182 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5，May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,043 Downloads 10,866 Views Citations
Current-Voltage Characteristics of ITO/p-Si and ITO/n-Si Contact Interfaces (Articles)

Gopal G. Pethuraja, Roger E. Welser, Ashok K. Sood, Changwoo Lee, Nicholas J. Alexander, Harry Efstathiadis, Pradeep Haldar, Jennifer L. Harvey

Advances in Materials Physics and Chemistry Vol.2 No.2，June 20, 2012

DOI: 10.4236/ampc.2012.22010 13,288 Downloads 26,743 Views Citations
Optimisation of Effective Design Parameters for an Automotive Transmission Gearbox to Reduce Tooth Bending Stress (Articles)

Mehmet Bozca

Modern Mechanical Engineering Vol.7 No.2，May 10, 2017

DOI: 10.4236/mme.2017.72004 2,351 Downloads 4,369 Views Citations
Helix Angle Effect on the Helical Gear Load Carrying Capacity (Articles)

Mehmet Bozca

World Journal of Engineering and Technology Vol.6 No.4，November 16, 2018

DOI: 10.4236/wjet.2018.64055 2,098 Downloads 11,631 Views Citations
Effectiveness of Contact Tracing of Index Tuberculosis Cases in Nigeria (Articles)

Okorie Onuka, Ikpeazu Okezie, John Ahukanna, Chukwudi Okebaram, Patrick Dakum, Aderonke Agbaje, Vivian Ibeziako, Gidado Mustapha, Nkem Chukwueme, Emperor Ubochioma, Amarachi Okorie, Nwafor Charles, Chux Anago

Advances in Infectious Diseases Vol.8 No.4，November 8, 2018

DOI: 10.4236/aid.2018.84016 1,513 Downloads 4,386 Views Citations
Investigating the Bioburden of “Neglected” Hospital Low Contact Surfaces (Articles)

Sixtus A. Okafor, Innocent C. Ekuma, Chioma C. Okey-Mbata, Uche L. Ezeamaku, Afoma L. Okafor, Felicity N. Arukalam, Ebere O. Eziefuna

Advances in Microbiology Vol.12 No.5，May 10, 2022

DOI: 10.4236/aim.2022.125022 188 Downloads 747 Views Citations
Dynamic Contact Problem for Slide Hinge (Articles)

Kazunori Shinohara, Ryoji Takaki, Takeshi Akita

Open Journal of Applied Sciences Vol.2 No.4B，January 15, 2013

DOI: 10.4236/ojapps.2012.24B020 4,125 Downloads 5,827 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2，April 8, 2011

DOI: 10.4236/jilsa.2011.32011 8,882 Downloads 16,383 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2，June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,671 Downloads 16,322 Views Citations

<12 3 ...>

	+1 323-425-8868
	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

	+1 323-425-8868
	customer@scirp.org
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies