Customer Retention - Articles - Scientific Research Publishing

Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1，November 28, 2018

DOI: 10.4236/ojbm.2019.71004 960 Downloads 2,232 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2，February 28, 2020

DOI: 10.4236/jss.2020.82023 1,136 Downloads 3,566 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5，September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,605 Downloads 15,056 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5，May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,513 Downloads 17,122 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4，June 11, 2024

DOI: 10.4236/ojbm.2024.124109 203 Downloads 1,677 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6，June 21, 2024

DOI: 10.4236/jss.2024.126014 177 Downloads 1,570 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 90 Downloads 658 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1，March 12, 2025

DOI: 10.4236/vp.2025.111009 527 Downloads 6,938 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5，November 25, 2011

DOI: 10.4236/me.2011.25096 6,034 Downloads 10,423 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,925 Downloads 16,911 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4，August 14, 2015

DOI: 10.4236/jssm.2015.84058 7,927 Downloads 10,293 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,387 Downloads 4,100 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6，November 11, 2025

DOI: 10.4236/ojbm.2025.136216 13 Downloads 84 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2，March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,706 Downloads 9,325 Views Citations
Temperature and Pressure Behaviours of Methanol, Acetonitrile/Water Mixtures on Chromatographic Systems (Articles)

Talal Aburjai, Muhammed Alzweiri, Yusuf M. Al-Hiari

American Journal of Analytical Chemistry Vol.2 No.8，December 8, 2011

DOI: 10.4236/ajac.2011.28108 9,309 Downloads 16,651 Views Citations
Retention in HIV Care among Patients Testing Positive for HIV and Ineligible to Start Antiretroviral Therapy (Articles)

Kenneth Anene Agu, Mohammed Alfa Isah, Dorothy Oqua, Rosalyn C. King, Anthony K. Wutoh

World Journal of AIDS Vol.2 No.4，December 12, 2012

DOI: 10.4236/wja.2012.24044 4,780 Downloads 8,017 Views Citations
Effect of Different Nitrogen Fertilizer Types and Application Measures on Temporal and Spatial Variation of Soil Nitrate-Nitrogen at Cucumber Field (Articles)

Zhaopeng Ou Yang, Xurong Mei, Fan Gao, Yuzhong Li, Jiaxuan Guo

Journal of Environmental Protection Vol.4 No.1，January 29, 2013

DOI: 10.4236/jep.2013.41015 5,967 Downloads 9,970 Views Citations
First Quantitative Estimates of Carbon Retention by Citrus Groves under Cuba’s Conditions (Articles)

Mayda Betancourt, Nelvin Reyes, Dalia Vázquez, Miguel D. Dufoo, María E. García, Arnaldo Álvarez

American Journal of Climate Change Vol.3 No.2，June 20, 2014

DOI: 10.4236/ajcc.2014.32012 3,303 Downloads 4,697 Views Citations
Two Fractal Regimes of the Soil Hydraulic Properties (Articles)

Samuele De Bartolo, Carmine Fallico, Gerardo Severino, Massimo Veltri

Applied Mathematics Vol.5 No.12，June 26, 2014

DOI: 10.4236/am.2014.512170 3,302 Downloads 4,881 Views Citations
This article belongs to the Special Issue on Fractal Theory and Applications
Effects of Emotional Context during Encoding: An Advantage for Negative Context in Immediate Recognition and Positive Context in Delayed Recognition (Articles)

Asako Toyama, Maya Katsuhara, Yoshio Sakurai, Hideki Ohira

Psychology Vol.5 No.9，July 11, 2014

DOI: 10.4236/psych.2014.59111 5,554 Downloads 7,256 Views Citations

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