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An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations
(Articles)
Salah Alolayan
,
Saleem Hashmi
,
Bekir Yilbas
,
Hosny Hamdy
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61009
7,844
Downloads
12,782
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
212
Downloads
977
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,540
Downloads
20,318
Views
Citations
A Study of the Relationship among Performance Contracting, Measurement and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.3 No.9
,September 30, 2016
DOI:
10.4236/oalib.1102850
1,165
Downloads
3,056
Views
Citations
An Investigation into the Reasons for and Benefits of ISO Certification in Small Manufacturing Firms in Botswana
(Articles)
Unity Nyadzisayi Nyakudya
,
Morvyn Ngoni Nyakudya
Open Journal of Business and Management
Vol.10 No.2
,March 31, 2022
DOI:
10.4236/ojbm.2022.102051
166
Downloads
1,151
Views
Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis
(Articles)
Hayat Muhammad Awan
,
Ahmad Nabeel Siddiquei
,
Aneela Jabbar
,
Muhammad Abrar
,
Sajjad Ahmad Baig
Journal of Service Science and Management
Vol.8 No.2
,April 8, 2015
DOI:
10.4236/jssm.2015.82024
6,220
Downloads
10,629
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
726
Downloads
3,057
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
357
Downloads
942
Views
Citations
Communication and Leadership Strategies for Retaining Registered Nurses: A Descriptive Phenomenological Study
(Articles)
Paul F. Johnson
,
Bridgette M. Hester
Open Journal of Medical Psychology
Vol.11 No.3
,July 14, 2022
DOI:
10.4236/ojmp.2022.113011
181
Downloads
1,680
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
524
Downloads
3,339
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,230
Downloads
3,883
Views
Citations
This article belongs to the Special Issue on
Public Management
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
624
Downloads
7,603
Views
Citations
The Effect of Leadership Style on Employee Commitment in the Mining Sector in Zimbabwe
(Articles)
Munyaradzi Chikove
,
Alphonce Shiri
American Journal of Industrial and Business Management
Vol.11 No.10
,October 18, 2021
DOI:
10.4236/ajibm.2021.1110062
431
Downloads
2,608
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
157
Downloads
1,167
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,425
Downloads
5,842
Views
Citations
A Study on the Career Commitment Factor Structure of Knowledge Staff
(Articles)
Yu CHEN
iBusiness
Vol.1 No.1
,September 8, 2009
DOI:
10.4236/ib.2009.11004
8,612
Downloads
13,005
Views
Citations
A study of nurses’ job satisfaction: The relationship to professional commitment and friendship networks
(Articles)
Li-Se Yang
,
Hsieh-Hua Yang
,
Hsiu-Tzu Chen
,
Mei-Fang Chang
,
Yu-Fen Chiu
,
Ya-Wen Chou
,
Yen-Chi Cheng
Health
Vol.4 No.11
,November 28, 2012
DOI:
10.4236/health.2012.411167
7,090
Downloads
12,779
Views
Citations
Job Satisfaction and Organisational Commitment: A Study of Library Personnel in Private Universities in Ogun State, Nigeria
(Articles)
Toyosi Daniel Samuel
,
Uloma Doris Onuoha
,
Adebowale Ifeoluwa Ojo
Open Access Library Journal
Vol.1 No.6
,September 29, 2014
DOI:
10.4236/oalib.1100687
2,181
Downloads
5,143
Views
Citations
Investigation of the Effect of Sociodemographic and Occupational Factors on Fatigue, Organizational Commitment and Job Satisfaction among Employees in the Pharmaceutical Industry
(Articles)
Paraskevi Theofilou
,
Sofia Zyga
,
Charalampos Economou
,
Foteini Tzavella
Open Journal of Social Sciences
Vol.9 No.4
,April 20, 2021
DOI:
10.4236/jss.2021.94014
395
Downloads
1,656
Views
Citations
Ethical Leadership, Job Satisfaction, and Organisational Commitment among Health Workers in Ghana: Evidence from Central Region Hospitals
(Articles)
Cosmos Amoah
,
Josephine Jehu-Appiah
,
Emmanuel Agyenim Boateng
Journal of Human Resource and Sustainability Studies
Vol.10 No.1
,March 15, 2022
DOI:
10.4236/jhrss.2022.101009
503
Downloads
2,801
Views
Citations
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