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Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,252
Downloads
4,506
Views
Citations
Stimulating Curiosity and Consumer Experience in a Retailer
(Articles)
Silvia Cachero-Martínez
,
Rodolfo Vázquez-Casielles
American Journal of Industrial and Business Management
Vol.7 No.4
,April 28, 2017
DOI:
10.4236/ajibm.2017.74034
3,281
Downloads
8,330
Views
Citations
This article belongs to the Special Issue on
Customer Experience Management
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,364
Downloads
8,031
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
902
Downloads
2,473
Views
Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection
(Articles)
Santi Novani
,
Kyoichi Kijima
Journal of Service Science and Management
Vol.5 No.1
,March 28, 2012
DOI:
10.4236/jssm.2012.51013
7,166
Downloads
14,791
Views
Citations
The Impacts of Website Characteristics and Customer Participation on Citizenship Behaviors: The Mediating Role of Co-Creation Experience in Virtual Brand Communities
(Articles)
Yong Zhang
,
Lu Chen
Advances in Applied Sociology
Vol.7 No.4
,April 18, 2017
DOI:
10.4236/aasoci.2017.74009
1,777
Downloads
4,175
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
534
Downloads
3,376
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
983
Downloads
2,849
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
167
Downloads
1,215
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
180
Downloads
1,262
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
147
Downloads
847
Views
Citations
Apply Ground Theory to Interpret Escapist Experiences in Mudanwan Villa
(Articles)
Tase-Lung Chen
,
Li-Shiue Gau
,
Tain-Fung Wu
Open Journal of Social Sciences
Vol.2 No.3
,March 6, 2014
DOI:
10.4236/jss.2014.23009
4,223
Downloads
6,109
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
689
Downloads
8,062
Views
Citations
Premature Weaning and Lived Experience of Primiparae Women during Breastfeeding
(Articles)
Yayila Tshimba Sylvie
,
Mulubwa Kyalubile Nonon
,
Mutomb Kambaj Fidèle
,
Kikange Kasama Tréso
,
Chilufya Kishimba Jacquie
,
Mwinkeu Kasongo Narcisse
Open Access Library Journal
Vol.5 No.4
,April 28, 2018
DOI:
10.4236/oalib.1104404
505
Downloads
1,500
Views
Citations
Lived Experience of Thalassaemic Children in Bangladesh
(Articles)
Khaleda Akter
,
Shanzida Khatun
,
Md. Sazzad Hossain
Open Journal of Nursing
Vol.10 No.11
,November 27, 2020
DOI:
10.4236/ojn.2020.1011079
430
Downloads
1,653
Views
Citations
Life Experience of Women with Obstetric Fistula in Togo
(Articles)
Ameyo Ayoko Ketevi
,
Dede Regine Diane Ajavon
,
Baguilane Douaguibe
,
Akila Bassowa
,
Carmelle Schola Assogba
,
Assiaham Walawita Tenete
,
Nagbe Massogblé Kodjo Koffi
,
Kodjo Fiagnon
,
Abdoul-Samadou Aboubakari
,
Koffi Akpadza
Open Access Library Journal
Vol.8 No.3
,March 30, 2021
DOI:
10.4236/oalib.1106968
325
Downloads
1,084
Views
Citations
Experience of Analgesia during Labour in a Sub-Saharan Hospital Setting
(Articles)
Junie Annick Ntsama Metogo
,
Junette Arlette Mbengono Metogo
,
Felix Essiben
,
Clinton Kamga
,
Albet Ludovic Amengle
,
Ferdinand Ndom Ntock
,
Wilfried Loïc Tatsipie
,
Pascal Foumane
,
Jacqueline Ze Minkande
Open Journal of Anesthesiology
Vol.12 No.4
,April 6, 2022
DOI:
10.4236/ojanes.2022.124012
122
Downloads
710
Views
Citations
Experience of Patients Who Underwent Scheduled Gynaecological Surgery at the Bogodogo University Hospital, Burkina Faso
(Articles)
Yobi Alexis Sawadogo
,
Adama Ouattara
,
Issa Ouédraogo
,
Sibraogo Kiemtoré
,
Emmanuel Ouedraogo
,
Dantola Paul Kain
,
Charlemagne Ouedraogo
,
Ali Ouedraogo
Open Journal of Obstetrics and Gynecology
Vol.13 No.9
,September 22, 2023
DOI:
10.4236/ojog.2023.139133
59
Downloads
203
Views
Citations
Acceptance and Experience of HIV-Infected Adolescents in Two Hospitals in Yaoundé
(Articles)
Isabelle Mekone Nkwele
,
Nelly Kamgaing
,
Pierrette Amanda Emah Manga
,
Jeannette Épée Ngoué
,
Hélène Kamo Sélangai
,
Claude Audrey Meguieze
,
Nsoh Ndeh-Fofang
,
Serge Tchoukoua
,
Jean-Baptiste Fotso Djemo
,
Paul Koki Ndombo
Open Journal of Pediatrics
Vol.14 No.2
,March 28, 2024
DOI:
10.4236/ojped.2024.142043
13
Downloads
78
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,782
Downloads
16,554
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
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