[1]
|
H. Landrum and V. R. Prybutok, “A service quality and success model for the information service industry,” European Journal of Operational Research, Vol. 156, No. 3, pp. 628–642, Auguest 2004.
|
[2]
|
Z. L. Yang, S. H. Cai, Z. Zhou, et al., “Development and validation of an instrument to measure user perceived service quality of information presenting web portals,” Information & Management, Vol. 42, No. 4, pp. 575-589, May 2005.
|
[3]
|
L. Leiming and W. Y., “Comparative study of Web site evaluation pattern,” Qingbao Xuebao, Vol. 23, No. 2, pp. 198–203, 2004.
|
[4]
|
Y. Lee, and K. A. Kozar, “Investigating the effect of web site quality on e-business success: An analytic hierarchy process (AHP) approach,” Decision Support Systems, Vol. 42, No. 3, pp. 1383–1401, December 2006.
|
[5]
|
X. Shen, D. Li, and C. Shen, “Evaluating China’s university library web sites using correspondence analysis,” Journal of the American Society for Information Science and Technology, Vol. 57, No. 4, pp. 493–500, 2006.
|
[6]
|
T. Saaty, “The analytic hierarchy process,” McGraw-Hill, New York, 1980.
|
[7]
|
P. Levjakangas, J. Haajanen, and A. M. Alaruikka, “In- formation service architecture for international multi- modal logistic corridor,” IEEE Transactions on Intelligent Transportation Systems, Vol. 8, No. 4, pp. 565–574, De- cember 2007.
|
[8]
|
S. Feindt, J. Jeffcoate, and C. Chappell, “Identifying success factors for rapid growth in SME e-commerce,” Small Business Economics, Vol. 19, pp. 51–62, 2002.
|
[9]
|
W. H. DeLone and E. R. McLean, “Information systems success: The quest for the dependent variable,” Information Systems Research, Vol. 3, No. 1, pp. 60–95, 1992.
|
[10]
|
E. Babakus, and G. W. Boller, “An emperical assessment of the SERVQUAL scale,” Journal of Business Research, Vol. 24, No. 3, pp. 253–268, 1992.
|
[11]
|
T. P. Van Dyke, L. A. Kappelman, and V. R. Prybutok, “Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire,” MIS Quarterly, Vol. 21, No. 2, pp. 195–208, 1997.
|
[12]
|
M. F. Wolfinbarger and M. C. Gilly, “.ComQ: Dimensionalizing, measuring and predicting quality of the etailing experience,” MSI Working Paper Series, pp. 2–100, 2002.
|
[13]
|
S. A. Kaynama and C. I. Black, “A proposal to assess the service quality of online travel agencies: An exploratory study,” Journal of Professional Services Marketing, Vol. 21, No. 1, pp. 63–88, 2000.
|
[14]
|
V. A. Zeithaml, A. Parasuraman, and A. Malhotra, “Service quality delivery through web sites: A critical extant knowledge,” Journal of the Academy of Marketing Science, Vol. 30, No. 4, pp. 362–375, 2002.
|
[15]
|
A. C. R. V. Riel, V. Liljander, and P. Jurriens, “Exploring consumer evaluations of e-services: A portal site,” International Journal of Service Industry Management, Vol. 12, No. 4, pp. 359–377, 2001.
|
[16]
|
C. Zafiropoulos, V. Vrana, and D. Paschaloudis, “An evaluation of the performance of hotel web site using the managers’ views about online information services,” Proceedings of the 13th European Conference on Information Systems, Information Systems in a Rapidly Changing Economy, 2005.
|
[17]
|
N. Cho, and S. Park, “Development of electronic commerce userconsumer satisfaction index (ECUSI) for inter- net shopping,” Industrial Management & Data Systems, Vol. 101, No. 8, pp. 400–405, 2001.
|
[18]
|
K. V. La, and J. Kandampully, “Electronic retailing and distribution of services: Cyber intermediaries that serve customers and service providers,” Managing Service Quality, Vol. 12, No. 2, pp. 100–116, 2002.
|
[19]
|
D. L. Hoffman and T. P. Novak, “Marketing in hyper- media computer-mediated environments: Conceptual foundations,” Journal of Marketing, Vol. 60, pp. 50–68, 1996.
|
[20]
|
M. M. Misic and K. L. Johnson, “Benchmarking: A tool for web site evaluation and improvement,” Internet Research: Electronic Networking Applications and Policy, Vol. 9, No. 5, pp. 383–392, 1999.
|
[21]
|
B. Shneiderman, “Designing the user interface: Strategies for effective human-computer interaction,” Addison- Wesley, 1998.
|
[22]
|
A. K. Shiau, D. Barstad, P. M. Loria, et al., “The structural basis of estrogen receptor/coactivator recognition and the antagonism of this interaction by tamoxifen,” Cell, Vol. 95, No. 7, pp. 927–937, December 1998.
|
[23]
|
E. W. T. Ngai and E. W. C. Chan, “Evaluation of knowledge management tools using AHP,” Expert Systems with Applications, Vol. 29, No. 4, pp. 889–899, November 2005.
|
[24]
|
T. Saaty and L. Vargas, “Decision making in economic, political, social, and technological environments with the analytic hierarchy process,” RWS Publications, Pitts- burgh, 1994.
|
[25]
|
M. C. Carnero, “Selection of diagnostic techniques and instrumentation in a predictive maintenance program: A case study,” Decision Support Systems, Vol. 38, No. 4, pp. 539–555, 2005.
|
[26]
|
S. Juan, X. Dai, and J. Yang, “Thinking about China hightech industry statistics definition,” Statistics and Decision, Vol. 256, No. 4, pp. 4–6, 2008.
|