A Model of Knowledge Management Culture Change

Abstract

A dynamic model shaping a process of knowledge management (KM) culture change is suggested. It is aimed at providing effective KM of employees for obtaining desired results in an organization. The essential requirements for obtaining KM culture change are determined. The proposed model realizes these requirements. Dynamics of the model are expressed by a change of its parameters. It is adjusted to the dynamic process of KM culture change. Building the model includes elaboration and integration of interconnected components. The “Result” is a central component of the model. This component determines a desired organizational goal and possible directions of its attainment. The “Confront” component engenders constructive confrontation in an organization. For this reason, the employees are prompted toward KM culture change with the purpose of attaining the desired result. The “Assess” component realizes complex assessments of employee proposals by management and peers. The proposals are directed towards attaining the desired result in an organization. The “Reward” component sets the order of assigning rewards to employees based on the assessments of their proposals.

Share and Cite:

M. Essawi and O. Tilchin, "A Model of Knowledge Management Culture Change," American Journal of Industrial and Business Management, Vol. 3 No. 5, 2013, pp. 467-471. doi: 10.4236/ajibm.2013.35053.

Conflicts of Interest

The authors declare no conflicts of interest.

References

[1] K. Dalker, “Knowledge Management in Theory and Practice,” 2nd Edition, The MIT Press, Cambridge, 2011.
[2] T. H. Davenport and L. Prusak, “Working Knowledge: How Organizations Manage What They Know,” Harvard Business School Press, Boston, 2000.
[3] I. Nonaka and H. Takeuchi, “The Knowledge-Creating Company,” Oxford University Press, Oxford, 1995.
[4] C. O’Dell & C. Hubert, “The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business,” Wiley, Hoboken, 2011.
[5] D. Hislop, “Organizational Culture and Knowledge Management,” 3rd Edition, Oxford University Press, Oxford, 2009. doi:10.1287/orsc.5.1.14
[6] I. Nonaka, “A Dynamic Theory of Organizational Knowledge Creation,” Organizational Science, Vol. 5, No. 1, 1994, pp. 14-37
[7] A. Botha, D. Kourie and R. Snyman, “Coping with Continuous Change in the Business Environment, Knowledge Management and Knowledge Management Technology,” Chandice Publishing Ltd., London, 2008. doi:10.1533/9781780632056
[8] J. L. Wellman, “Organizational Learning,” Palgrave Macmillian, New York, 2009. doi:10.1057/9780230621541
[9] R. J. Sternberg and J. A. Horvath, “Tacit Knowledge in Professional Practice: Researcher and Practitioner Perspectivest,” Psychology Press, New York, 1999.
[10] P. R. Gamble and J. Blackwell, “Knowledge Management: A State of the Art Guide,” Kogan Page Ltd., London, 2001.
[11] R. Connors and T. Smith, “Change the Culture Change the Game,” Penguin Group Inc., New York, 2011.
[12] I. Nonaka, H. Takeuchi and K. Umemoto, “The Theory of Organizational Knowledge Creation,” International Journal of Technology Management, Vol. 11, No. 7-8, 1996, pp. 833-845
[13] J. Goodman, “Developing a KM Culture,” Ark Group, 2006.
[14] O. Serrat, “Knowledge as Culture,” ADB, 2012. http://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1223&context=intl
[15] J. Keyton, “Communication and Organizational Culture: A Key to Understanding Work Experiences,” 2 Edition, Sage Publishing Inc., New York, 2011.
[16] J. R. Gardner, “Changing and Organizational Culture,” Cognitive Behaviour, 2011. www.cognitivebehavior.com/management/concepts/changing_org_culture.html
[17] A. Rhoades, R. S. Covey and N. Stepherdson, “Built on Values. Creating an Enviable Culture that Outperforms the Competition,” Jossey-Bass, San Francisco, 2011.
[18] M. Essawi, “The Value Confrontation Leadership Model,” International Leadership Journal, Vol. 4, No. 2, 2012, pp. 72-82.
[19] J. H. Westover, “Organizational Culture, Learning, and Knowledge Management,” Common Ground Publishing, Champaign, 2011.
[20] W. Zheng, B. Yang and G. N. McLean, “Linking Organizational Culture, Structure, Strategy, and Organizational Effectiveness: Mediating Role of Knowledge Management,” Journal of Business Research, Vol. 63, No. 7, 2010, pp. 763-771.
[21] A. Ismail, A.-A. Nayla, Y. Al-Marzooqi and Y. F. Mohammed, “Organizational Culture and Knowledge Sharing: Critical Success Factors,” Journal of Knowledge Management, Vol. 11, No. 2, 2007, pp. 22-42.
[22] W. Bukowitz and R. Williams, “The Knowledge Management Fieldbook,” Financal Times/Prentice Hall, Upper Saddle River, 1999.
[23] H. Park, V. Ribiere and W. Schulte, “Critical Attributes of Organizational Culture that Promote Knowledge Management Implementation Success,” Journal of Knowledge Management, Vol. 8, No. 3, 2004, pp. 106-117. doi:10.1108/13673270410541079
[24] B. Gupta, “Role of Individual Values and Organizational Cultural Values in Knowledge Sharing and Acquisition in Organizations,” Review of Business Research, Vol. 7, No. 5, 2007, pp. 73-156.
[25] E. Pasher and T. Ronen, “The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company’s Intellectual Capital,” Wiley, Hoboken, 2011.

Copyright © 2024 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.