Share This Article:

Validation of the Charleston psychiatric satisfaction scale—Hebrew version adapted for use in Israel

Full-Text HTML Download Download as PDF (Size:103KB) PP. 141-146
DOI: 10.4236/ojpsych.2012.22019    4,620 Downloads   7,312 Views   Citations

ABSTRACT

Objective: This study presents the psychometric properties of the Charleston Psychiatric Outpatient Satisfaction Scale—Hebrew Version adapted for use in Israel. Methods: Two subversions were constructed: one for adult clients—Mental Health Client Satisfaction Scale—Hebrew (MHCSS-H) and one for parents (or other caregivers) accompanying children with mental health problems—Mental Health Parent Satisfaction Scale—Hebrew (MHPSS-H). The scales were administered to representative samples of 453 adult outpatients with severe mental disorders and 255 parents, respectively. Results: Internal consistency was excellent for both scales (Cronbach’s alpha coefficients 0.94 and 0.88, respectively). For both subvertsions, there were moderate to strong correlations between satisfaction with five service domains (Availability/Accessibility, Quality of care, Explanation/ Participation, Staff’s attitude, and Facilities conditions) and anchor items “Overall quality of the care provided” and “Would you recommend this clinic to a friend or relative should they need treatment?”) scores. Clients with more time in treatment were more satisfied with all the service domains, except for the staff's attitude domain. Conclusions: The results suggest that both Hebrew subversions are appropriate for routine satisfaction surveys in mental health outpatient settings and for research purposes in Israel.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

Elisha, D. , Khawaled, R. , Radomislensky, I. and M. Ponizovsky, A. (2012) Validation of the Charleston psychiatric satisfaction scale—Hebrew version adapted for use in Israel. Open Journal of Psychiatry, 2, 141-146. doi: 10.4236/ojpsych.2012.22019.

References

[1] Kuosmanen, L., Hatonen, H., Jyrkinen, A.R., et al. (2006) Patient satisfaction with psychiatric inpatient care. Journal of Advanced Nursing, 55, 655-663. doi:10.1111/j.1365-2648.2006.03957.x
[2] Hackman, A., Brown, C., Yang, Y., et al. (2007) Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness. Community Mental Health Journal, 43, 551-564. doi:10.1007/s10597-007-9098-3
[3] Killaspy, H., Johnson, S., King, M., et al. (2008) Developing mental health services in response to research evidence. Epidemiologia e Psichiatria Sociale, 17, 47-56.
[4] Joyce, A.S., Adair, C.E., Wild, T.C., et al. (2010) Continuity of care: Validation of a self-report measure to assess client perceptions of mental health service delivery. Community Mental Health Journal, 46, 192-208. doi:10.1007/s10597-009-9215-6
[5] Boyer, L., Baumstarck-Barrau, K., Cano, N., et al. (2009) Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments. European Psychiatry, 24, 540-549. doi:10.1016/j.eurpsy.2009.05.011
[6] Barak, Y., Szor, H., Kimhi, R., et al. (2001) Survey of patients satisfaction in adult psychiatric outpatient clinics. European Psychiatry, 16, 131-133. doi:10.1016/S0924-9338(01)00551-X
[7] Pellegrin, K.L., Stuart, G.W., Maree, B., et al. (2001) A brief scale for assessing patients’ satisfaction with care in outpatient psychiatric services. Psychiatric Services, 52, 816-819. doi:10.1176/appi.ps.52.6.816
[8] Frueh, B.C., Pellegrin, K.L., Elhai, J.D., et al. (2002) Patient satisfaction among combat veterans receiving specialty PTSD treatment. Journal of Psychiatric Practice, 8, 326-332. doi:10.1097/00131746-200209000-00010
[9] Siponen, U. and Valimaki, M. (2003) Patients’ satisfaction with outpatient psychiatric care. Journal of Psychiatric and Mental Health Nursing, 10, 129-135. doi:10.1046/j.1365-2850.2003.00567.x
[10] Tyrer, P. (1999) The national service framework: A scaffold for mental health. British Medical Journal, 319, 1017-1018. doi:10.1136/bmj.319.7216.1017
[11] Cruickshank, M. (2009) A study of quality management practices in nursing in universities in Australia. Australian Health Review, 26, 194-200. doi:10.1071/AH030194
[12] Attkinsson, C.C. and Zwick, R. (1982) The client satisfation questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation of Program Planning, 5, 233-237.
[13] Ministry of Health (2010) Mental health in Israel. Statistical annual 2009. Ministry of Health, Jerusalem.

  
comments powered by Disqus

Copyright © 2018 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.