Using Dashboard for Lean Revenue Cycle Management

Jihong Zeng, John Zhang

New York City Health and Hospitals Corporation, New York, NY, USA.
School of Management, New York Institute of Technology, Old Westbury, NY, USA.

DOI: 10.4236/ib.2013.53B021                

Abstract

Lean methodologies are increasingly deployed by healthcare providers to improve billing and collection process in revenue cycle management. Measurement on key performance metrics generates large amount of data. Traditional tabular and spreadsheet form analytics are not efficient to support enterprise scale lean improvement sustainability. This paper introduces a new breed of visual dashboard technology and its value as emerging differentiator from traditional business intelligence, especially in the rapid deployment and usability perspective. We present an exemplary case of using QlikView dashboard for lean revenue cycle management. Initial evaluation result is promising and indicates the dashboard empowers end users with intuitive and interactive experience, ad-hoc questions and answers. Integrating performance dashboard with enterprise data governance, predictive modeling will be evaluated further in future study.

Keywords

Visual Dashboard; Lean; Healthcare Information Systems; Revenue Cycle Management

Conflicts of Interest

The authors declare no conflicts of interest.

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