Universidade do Sul de Santa Catarina (UNISUL), Florianópolis, Brazil
Universidade do Sul de Santa Catarina (UNISUL), Florianópolis, Brazil
Universidade Federal de Santa Catarina (UFSC), Florianópolis, Brazil
Universidade Federal de Santa Catarina (UFSC), Florianópolis, Brazil
Universidade do Sul de Santa Catarina (UNISUL), Florianópolis, Brazil
Copyright © 2015 Leonardo Ensslin, Ademar Dutra, Sandra Rolim Ensslin, Leonardo Correa Chaves, Vinicius Dezem et al. This is
an open access article distributed under the Creative Commons Attribution
License, which permits unrestricted use, distribution, and reproduction in any
medium, provided the original work is properly cited.
How to Cite this Article
Ensslin, L. , Dutra, A. , Ensslin, S. , Chaves, L. and Dezem, V. (2015) Research Process for Selecting a Theoretical Framework and Bibliometric Analysis of a Theme: Illustration for the Management of Customer Service in a Bank.
Modern Economy,
6, 782-796. doi:
10.4236/me.2015.66074.