Journal of Service Science and Management

Vol.7 No.6(2014), Paper ID 52110, 15 pages

DOI:10.4236/jssm.2014.76037

 

The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes

 

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

 

Department of Information Technology, University of Turku, Turku, Finland
IT Quality and Outsourcing Management, Oulu, Finland
Turku Centre for Biotechnology, University of Turku, Turku, Finland
Department of Information Technology, University of Turku, Turku, Finland

 

Copyright © 2014 Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Majanoja, A. , Tervala, E. , Linko, L. and Leppänen, V. (2014) The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes. Journal of Service Science and Management, 7, 396-410. doi: 10.4236/jssm.2014.76037.

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