American Journal of Industrial and Business Management

Vol.3 No.1(2013), Paper ID 26777, 11 pages

DOI:10.4236/ajibm.2013.31003

 

Personality Traits and Performance: The Mediating Role of Adaptive Behavior in Call Centers

 

Said Echchakoui

 

Department of Management, University of Quebec in Abitibi-Témiscamingue, Rouyn-Noranda (QC), Canada

 

Copyright © 2013 Said Echchakoui et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Echchakoui, S. (2013) Personality Traits and Performance: The Mediating Role of Adaptive Behavior in Call Centers. American Journal of Industrial and Business Management, 3, 17-27. doi: 10.4236/ajibm.2013.31003.

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