Open Journal of Social Sciences

Vol.3 No.10(2015), Paper ID 60605, 15 pages

DOI:10.4236/jss.2015.310021

 

Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*

 

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

 

R&D Department, KNBS Telecomunicacoes e Informática Ltda., Campinas, Brazil
R&D Department, KNBS Telecomunicacoes e Informática Ltda., Campinas, Brazil
R&D Department, KNBS Telecomunicacoes e Informática Ltda., Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil
Customer′s Relationship Department, CPFL Energia, Campinas, Brazil

 

Copyright © 2015 Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Lima, C. , Luz, B. , Takemoto, S. , Barisson Jr., P. , Tezzin, R. , Peres, L. , Santos, F. , Anarelli, T. and Silva, A. (2015) Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*. Open Journal of Social Sciences, 3, 146-160. doi: 10.4236/jss.2015.310021.

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