Journal of Service Science and Management

Vol.8 No.3(2015), Paper ID 56819, 10 pages

DOI:10.4236/jssm.2015.83034

 

A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis

 

Qingliang Meng, Xuan Jiang, Lingling Bian

 

Business School, Hunan University, Changsha, China
School of Management and Economics, Jiangsu University of Science and Technology, Zhenjiang, China
School of Management and Economics, Jiangsu University of Science and Technology, Zhenjiang, China

 

Copyright © 2015 Qingliang Meng, Xuan Jiang, Lingling Bian et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Meng, Q. , Jiang, X. and Bian, L. (2015) A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis. Journal of Service Science and Management, 8, 322-331. doi: 10.4236/jssm.2015.83034.

Copyright © 2020 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.