American Journal of Operations Research

Vol.3 No.4(2013), Paper ID 34383, 9 pages

DOI:10.4236/ajor.2013.34037

 

Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model

 

Kazuhiro Esaki

 

Faculty of Science and Engineering, HOSEI University, Tokyo, Japan

 

Copyright © 2013 Kazuhiro Esaki et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


K. Esaki, "Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model," American Journal of Operations Research, Vol. 3 No. 4, 2013, pp. 393-401. doi: 10.4236/ajor.2013.34037.

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