Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"When Reaching Our Potential Predicts Low Values: A Longitudinal Study about Performance and Organizational Values at Call Centres"
written by Danilo Garcia, Trevor Archer,
published by Journal of Service Science and Management, Vol.5 No.4, 2012
has been cited by the following article(s):
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[4] Autonomy and responsibility as a dual construct: Swedish police personnel's stress, energy and motivation
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[5] Inbound Call Centers and Emotional Dissonance in the Job Demands–Resources Model
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[6] Differences in call centre agents' perception of their job characteristics, physical work environment and wellbeing
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[7] The productive and happy agent: performance and positive emotions at call centres
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[8] Police Personnel Affective Profiles: Differences in Perceptions of the Work Climate and Motivation
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[9] To schedule or not to schedule? Agentic and cooperative teams at call centers
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[10] Exercise, character strengths, well-being, and learning climate in the prediction of performance over a 6-month period at a call center
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