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Affiliation
ISSN
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Churn Forecast Based on Two-step Classification in Security Industry
(Articles)
Ying Li
,
Ziyang Deng
,
Qiang Qian
,
Rui Xu
Intelligent Information Management
Vol.3 No.4
,July 15, 2011
DOI:
10.4236/iim.2011.34019
5,616
Downloads
9,554
Views
Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data
(Articles)
Yong Liu
,
Yongrui Zhuang
Journal of Computer and Communications
Vol.3 No.6
,June 4, 2015
DOI:
10.4236/jcc.2015.36009
6,104
Downloads
8,048
Views
Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry
(Articles)
Xiancheng Xiahou
,
Yoshio Harada
American Journal of Industrial and Business Management
Vol.12 No.3
,March 17, 2022
DOI:
10.4236/ajibm.2022.123015
488
Downloads
2,464
Views
Citations
This article belongs to the Special Issue on
Business Intelligence and Technology
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP
(Articles)
Ke Peng
,
Yan Peng
Journal of Computer and Communications
Vol.10 No.11
,November 28, 2022
DOI:
10.4236/jcc.2022.1011008
171
Downloads
958
Views
Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn
(Articles)
Mohammed Ali Alzahrani
Journal of Data Analysis and Information Processing
Vol.12 No.1
,February 8, 2024
DOI:
10.4236/jdaip.2024.121003
42
Downloads
164
Views
Citations
Forecasting and the Role of Churn in Software-as-a-Service Business Models
(Articles)
Anthony E. R. Sukow
,
Rebecca Grant
iBusiness
Vol.5 No.1A
,March 29, 2013
DOI:
10.4236/ib.2013.51A006
9,077
Downloads
14,432
Views
Citations
This article belongs to the Special Issue on
E-Commerce
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
524
Downloads
3,339
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
978
Downloads
2,831
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,245
Downloads
4,388
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
158
Downloads
1,168
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
174
Downloads
1,228
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
140
Downloads
784
Views
Citations
Hybrid Data Mining Models for Predicting Customer Churn
(Articles)
Amjad Hudaib
,
Reham Dannoun
,
Osama Harfoushi
,
Ruba Obiedat
,
Hossam Faris
Int'l J. of Communications, Network and System Sciences
Vol.8 No.5
,April 9, 2015
DOI:
10.4236/ijcns.2015.85012
5,512
Downloads
8,583
Views
Citations
Churn Prediction Using Machine Learning and Recommendations Plans for Telecoms
(Articles)
Khulood Ebrah
,
Selma Elnasir
Journal of Computer and Communications
Vol.7 No.11
,November 5, 2019
DOI:
10.4236/jcc.2019.711003
2,771
Downloads
10,174
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
625
Downloads
7,606
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,712
Downloads
5,749
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,306
Downloads
17,134
Views
Citations
Study on Effects of Regulation by Switching Costs in Mobile Communication Consumption of College Students
(Articles)
Ninghui Xie
,
Chunyu Zhao
,
Defeng Yang
Journal of Service Science and Management
Vol.7 No.6
,December 16, 2014
DOI:
10.4236/jssm.2014.76041
3,130
Downloads
3,964
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,426
Downloads
5,843
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,498
Downloads
3,754
Views
Citations
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