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ISSN
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Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment
(Articles)
Guo-Jun Ji
Journal of Service Science and Management
Vol.1 No.1
,June 10, 2008
DOI:
10.4236/jssm.2008.11005
8,511
Downloads
17,163
Views
Citations
Ombudsmen in Higher Education: Helping the Single Student, Contributing to the Universities’ Institutional Changes
(Articles)
Josef Leidenfrost
Creative Education
Vol.4 No.7B
,July 10, 2013
DOI:
10.4236/ce.2013.47A2002
3,882
Downloads
5,960
Views
Citations
This article belongs to the Special Issue on
Higher Education
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
63
Downloads
301
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,191
Downloads
20,119
Views
Citations
The Construction of Human Resource Management Cloud Service Platform
(Articles)
Liangtie Dai
,
Yang He
,
Guangdong Xing
Intelligent Information Management
Vol.7 No.1
,January 9, 2015
DOI:
10.4236/iim.2015.71001
4,751
Downloads
7,265
Views
Citations
Modern Bureautration Models
(Articles)
H. A. Jamaluddin
Open Journal of Social Sciences
Vol.6 No.10
,October 18, 2018
DOI:
10.4236/jss.2018.610003
839
Downloads
1,532
Views
Citations
Smart City as a Service System: A Framework to Improve Smart Service Management
(Articles)
Francesco Polese
,
Antonio Botti
,
Antonella Monda
,
Mara Grimaldi
Journal of Service Science and Management
Vol.12 No.1
,December 29, 2018
DOI:
10.4236/jssm.2019.121001
1,906
Downloads
5,241
Views
Citations
This article belongs to the Special Issue on
Business Models in Service Ecosystem Perspective
Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry
(Articles)
Andrea Bonaccorsi
,
Gionata Carmignani
,
Francesco Zammori
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44048
17,992
Downloads
36,769
Views
Citations
Logistics and Supply Chain Management: An Area with a Strategic Service Perspective
(Articles)
José Crespo de Carvalho
,
João Vilas-Boas
,
Henrique O’ Neill
American Journal of Industrial and Business Management
Vol.4 No.1
,January 23, 2014
DOI:
10.4236/ajibm.2014.41005
9,009
Downloads
17,152
Views
Citations
Operations & Maintenance Business Model Transformation—Multiple Case Studies
(Articles)
Harri Hyvönen
Modern Economy
Vol.5 No.13
,December 4, 2014
DOI:
10.4236/me.2014.513108
3,323
Downloads
4,387
Views
Citations
Perceptions of Pre-Service Teachers’ of Atatürk Teacher Training Academy regarding Classroom Management
(Articles)
Seçil Güneyhanli
,
Egemen Kemal Algan
,
Çağda Kivanç Çağanağa
Open Access Library Journal
Vol.4 No.9
,September 27, 2017
DOI:
10.4236/oalib.1103918
863
Downloads
1,975
Views
Citations
Research on the Management Mechanism of Enterprise Service Innovation
(Articles)
Wu Zhao
,
Hui Ma
American Journal of Industrial and Business Management
Vol.7 No.12
,December 28, 2017
DOI:
10.4236/ajibm.2017.712095
1,210
Downloads
3,317
Views
Citations
The Impact of Knowledge Management on Service Quality: The Mediating Role of Organization Learning (Applied Study: Alexandria Water Company)
(Articles)
Mohamed Ahmed Aly Saied
,
Mohammed Wahba
,
Alaa Abdel-Wahed Abdel-Bary
,
Abdel-Nasser Ghanem
Open Access Library Journal
Vol.8 No.7
,July 29, 2021
DOI:
10.4236/oalib.1107683
257
Downloads
1,585
Views
Citations
Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe
(Articles)
John Promise Chiparo
,
Marian Tukuta
,
Michael Musanzikwa
Journal of Transportation Technologies
Vol.12 No.2
,March 4, 2022
DOI:
10.4236/jtts.2022.122010
306
Downloads
2,698
Views
Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective
(Articles)
Gaurav K. Agrawal
,
Daniel Berg
Journal of Service Science and Management
Vol.2 No.4
,December 15, 2009
DOI:
10.4236/jssm.2009.24052
9,175
Downloads
16,247
Views
Citations
Lean Practice Case for Improving Service Operations of Donuts Company
(Articles)
Song-Kyoo Kim
Journal of Service Science and Management
Vol.6 No.3
,August 6, 2013
DOI:
10.4236/jssm.2013.63026
7,486
Downloads
12,854
Views
Citations
ERP System Implementation Based SOA under SaaS Model
(Articles)
Danyang Zhao
,
Feng Ye
American Journal of Industrial and Business Management
Vol.4 No.7
,July 9, 2014
DOI:
10.4236/ajibm.2014.47043
4,622
Downloads
6,829
Views
Citations
Risk Management of IT Service Management Project Implementation with Killer Assumptions
(Articles)
Jiangping Wan
,
Lianyu Liang
Technology and Investment
Vol.3 No.1
,February 24, 2012
DOI:
10.4236/ti.2012.31007
7,158
Downloads
13,454
Views
Citations
Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
,
Torbjorn Tergesten
Journal of Service Science and Management
Vol.5 No.4
,December 26, 2012
DOI:
10.4236/jssm.2012.54038
4,020
Downloads
7,174
Views
Citations
From Theory to Practice—When and How to Implement Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
Journal of Service Science and Management
Vol.6 No.1
,March 28, 2013
DOI:
10.4236/jssm.2013.61013
3,942
Downloads
6,822
Views
Citations
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