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Strategic Capabilities, Innovation Intensity, and Performance of Service Firms

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DOI: 10.4236/jssm.2008.12011    6,361 Downloads   12,266 Views   Citations


This study developed and empirically tested a model examining the relationships among strategic capabilities, innova-tion intensity, and firm performance. Strategic capabilities include internal venturing capability and social relation-ship capability. Analyzing a sample of service firms from Taiwan, the study indicates that social relationships with other firms are important to facilitate innovative activities of service firms. Innovation intensity further helps service firms to improve a firm’s expected performance. However, internal resources capability does not show the expected effect on innovation intensity. And innovation intensity is also not related to a firm’s growth.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

L. Chen, C. Chen and W. Lee, "Strategic Capabilities, Innovation Intensity, and Performance of Service Firms," Journal of Service Science and Management, Vol. 1 No. 2, 2008, pp. 111-122. doi: 10.4236/jssm.2008.12011.


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