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The Effect of Trust and Risk Perception on Citizen’s Intention to Adopt and Use E-Government Services in Jordan

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DOI: 10.4236/jssm.2015.83031    3,280 Downloads   4,035 Views   Citations


This study was undertaken with the primary aim of identifying, examining and providing an understanding of the factors that could affect citizens’ intention to adopt and use e-government services in Jordan. The preliminary research model used here had been developed from the Technology Acceptance Model by incorporating additional constructs from other models, namely web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate was 42.5 percent. The data were analyzed using parametric statistics including ANOVA and MANOVA. The finding of this study revealed that there were four main factors that affected citizens’ intention to engage in electronic government services; these were perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. A practical implication of the findings and conclusions of this study was that governments were urged to take into account the importance of perceived usefulness, perceived ease of use, trust and perceived risk in influencing the intention of citizens to use e-government services. This study was the first to provide important information on factors affecting citizens’ intention to adopt and use electronic government services in Jordan.

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The authors declare no conflicts of interest.

Cite this paper

Khattab, A. , Al-Shalabi, H. , Al-Rawad, M. , Al-Khattab, K. and Hamad, F. (2015) The Effect of Trust and Risk Perception on Citizen’s Intention to Adopt and Use E-Government Services in Jordan. Journal of Service Science and Management, 8, 279-290. doi: 10.4236/jssm.2015.83031.


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