Share This Article:

Evaluation of ERP Systems Quality Model Using Analytic Hierarchy Process (AHP) Technique

Abstract Full-Text HTML XML Download Download as PDF (Size:332KB) PP. 225-232
DOI: 10.4236/jsea.2014.74024    4,133 Downloads   6,207 Views   Citations

ABSTRACT

The Enterprise Resource Planning (ERP) system is a complex and comprehensive software that integrates various enterprise’s functions and resources. ERP system cleanly encapsulates crosscutting concerns which cannot be encapsulated by other types of information systems like data synchronization and standardization, system complexity and system modularity. Many studies are conducted to propose software quality models with their quality characteristics. However, there is currently no dedicated software quality model that can describe and involve new features of ERP systems. Thus, this study has proposed an ERP system quality model (ERPSQM). Analytic Hierarchy Process AHP has been employed to evaluate the quality of ERPSQM. Furthermore, this proposed model can be used to make a comparison of ERP systems to help companies implement better systems.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

Al-Rawashdeh, T. , Al’azzeh, F. and Al-Qatawneh, S. (2014) Evaluation of ERP Systems Quality Model Using Analytic Hierarchy Process (AHP) Technique. Journal of Software Engineering and Applications, 7, 225-232. doi: 10.4236/jsea.2014.74024.

References

[1] P. Ifinedo and N. Nahar (2006) Quality, Impact and Success of ERP Systems: A Study Involving Some Firms in the Nordic-Baltic Region. Journal of Information Technology Impact, 6, 19-46.
[2] O. Tatari, D. Castro-Lacouture and M. J. Skibniewski (2007) Current State of Construction Enterprise Information Systems: Survey Research. Constant Innovation, 74, 310-319.
http://dx.doi.org/10.1108/14714170710780075
[3] B. C. Young, J. S. Miroslaw, C. L. Henry and C. K. Hoon (2008) Analyzing Enterprise Resource Planning System Implementation Success Factors in the Engineering-Construction Industry. Journal of Computing in Civil Engineering, 22, 373-382.
[4] L. Zornada and T.B. Velkavrh (2005) Implementing ERP Systems in Higher Education Institutions. Proceedings of 27th International Conference on Information Technology, ICTI, Cavtat, 20-23 June 2005, 7 Pages.
[5] A. Thamer, I. Mommad, A. Ahmad (2013) Software Quality Model of ERP System in Higher Education Institutions. European Journal of Scientific Research, 99, 15-21.
[6] A. Kumar, P.S. Grover and R. Kumar (2009) A Quantitative Evaluation of Aspect-Oriented Software Quality Model (AOSQUAMO). ACM SIGSOFT Software Engineering Notes, 34, 1-9.
http://dx.doi.org/10.1145/1598732.1598736
[7] T.L. Saaty (1980) The Analytic Hierarchy Process. McGraw, Hill International, New York.
[8] J. A. McCall, P. K. Richards and G. F. Walters (1977) Factors in Software Quality. US Rome Air Development Center Reports, US Department of Commerce, Washington DC.
[9] S. Fahmy, N. Haslinda, W. Roslina and Z. Fariha (2012) Evaluating the Quality of Software in e-Book Using the ISO 9126 Model. International Journal of Control and Automation, 5, 115-122.
[10] B. Behkamal, M. Kahani and M. K. Akbari (2009) Customizing ISO 9126 Quality Model for Evaluation of B2B Applications. Journal Information and Software Technology, 51, 599-609.
http://dx.doi.org/10.1016/j.infsof.2008.08.001
[11] B. W. Boehm, J. R. Brown, H. Kaspar, M. Lipow, G. McLeod and M. Merritt (1978) Characteristics of Software Quality. North Holland Publishing, Amsterdam.
[12] G. Panovski (2008) Product Software Quality. Department of Mathematics and Computing Science, Technishe University Eindhoven, Eindhoven.
[13] R. B. Grady (1992) Practical Software Metrics for Project Management and Process Improvement. Prentice Hall, Englewood Cliffs.
[14] R. E. Al-Qutaish (2010) Quality Models in Software Engineering Literature: An Analytical and Comparative Study. Journal of American Science, 6, 166-175.
[15] R. G. Dromey (1996) Concerning The Chimera [Software Quality]. IEEE Software, 13, 33-43. http://dx.doi.org/10.1109/52.476284
[16] ISO (2004) ISO/IEC TR 9126-4: Software Engineer in—Product Quality—Part 4: Quality in Use Metrics. International Organization for Standardization, Geneva.
[17] R. Adnan, & M. Bassem (2006) A New Software Quality Model for Evaluating COTS Components. Journal of Computer Science, 2, 373-381. http://dx.doi.org/10.3844/jcssp.2006.373.381
[18] M. Bertoa and A. Vallecillo (2002) Quality Attributes for COTS Components. The 6th International ECOOP Workshop on Quantitative Approaches in Object-Oriented Software Engineering, Malaga, 11 June 2002, 54-66.
[19] G. C. Moore and I. Benbasat (1991) Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information Systems Research INFORMS, 2, 192-222. http://dx.doi.org/10.1287/isre.2.3.192
[20] R.M.T. Ahmad, Z. Othman and M. Mukhtar (2011) Campus ERP Implementation Framework for Private Institution of Higher Learning Environment in Malaysia. WSEAS Transactions on Advance in Engineering Education, 8, 1-12.
[21] ISO (2001) ISO/IEC 9126-1: Software Engineering—Product Quality—Part 1: Quality Model. International Organization for Standardization, Geneva.
[22] S. Kalaimagal and R. Srinivasan (2008) A Retrospective on Software Component Quality Models. SIGSOFT Software Engineering, 33, 1-10. http://dx.doi.org/10.1145/1449603.1449611

  
comments powered by Disqus

Copyright © 2018 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.