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has been cited by the following article:

• TITLE: A Field Exploration of Informal Workplace Communication

  AUTHORS: Bruce Fortado

  KEYWORDS: Grapevine; Informal Communication; Informal Organization; Rumor; Resistance

  JOURNAL NAME: Sociology Mind, Vol.1 No.4, October 17, 2011

  ABSTRACT: Two views of informal communication are developed for purposes of comparison. Multiple incidents from two US companies are described based on fieldwork. In both cases, managerial efforts were made to quell gossip. Paradoxically, the versions multiplied at the first site and a gossip spiral occurred at the second. Our inductive analysis reveals the shortcomings of the existing “best practices” and simple theories. Notably, in both cases certain aspects of informal employee organization were more functional than some of the formal practices were. Due to the complex nature of these social situations, great care must be taken in evaluating them and charting a course.